Senior Manager, Customer Operations - Ground Handling

Piedmont Airlines, Inc.; Arlington (VA); On-site; USD 75,000 - 126,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines net

Job summary

Piedmont Airlines, Inc. in Arlington, VA seeks a Senior Manager, Customer Operations to lead the Ground Handling Department. You will manage operational activities, ensure safety in equipment handling, and drive staffing efficiency in a fast-paced environment.

The role requires two years of airline management experience, a college degree, and strong leadership and budgeting skills. Travel and varied shifts are possible, with a focus on safety and customer service.

Qualifications

• Two years of airline management experience and working knowledge of AOA environments.
• College degree from an accredited college, or equivalent experience.
• Proven success as a Team Leader with manpower and equipment preplanning.

Responsibilities

• Prepare reports and records for department leadership.
• Coordinate activities to ensure efficiency and economy.
• Hire, coach, and develop the team; monitor costs and budgets.

Skills

Airline management

Team leadership

Budget management

Communication skills

AOA knowledge

De-icing guidelines

Education

Bachelor's degree

Tools

MS Office

Job description

Piedmont Airlines, Inc. in Arlington, VA seeks a Senior Manager, Customer Operations to lead the Ground Handling Department. You will manage operational activities, ensure safety in equipment handling, and drive staffing efficiency in a fast-paced environment.

The role requires two years of airline management experience, a college degree, and strong leadership and budgeting skills. Travel and varied shifts are possible, with a focus on safety and customer service.