Senior Manager, Customer Experience — Remote & Equity

Jobgether; États-Unis; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility across the US

Health, dental, vision benefits

401(k) matching

Equity in an early-stage company

Direct access to founders

Résumé du poste

Jobgether is seeking a Senior Manager, Customer Experience in the United States to shape the client experience for an AI-driven healthcare platform. You will lead strategic accounts, build scalable onboarding and retention programs, and coach a growing customer-success team.

Responsibilities include developing physician communities, driving customer advocacy, and turning feedback into actionable product insights in a fast-moving early-stage environment.

Qualifications

• 6+ years in customer success or customer experience with strategic accounts ownership.
• Ability to turn strategies into functioning programs with clear ownership and rhythm.
• Experience mentoring customer-facing teams and developing practitioners.
• Proven ability to build customer communities, advisory boards, and events.
• Strong autonomy and accountability; translate direction into actionable plans.
• Excellent relationship-building and communication with clinical audiences.
• Comfort in an early-stage environment with evolving priorities.

Responsabilités

• Own a portfolio of key accounts and foster long-term relationships.
• Coach Customer Success Managers through mentorship and collaboration.
• Implement a customer health framework to improve retention and satisfaction.
• Develop advocacy programs turning physicians into reference customers.
• Launch and manage physician communities, advisory boards, and events.
• Standardize onboarding, support, and proactive account management.
• Improve product feedback loops to guide engineering priorities.
• Collaborate with VP to measure outcomes and build new programs.

Connaissances

Strategic accounts

Customer success

Team leadership

Program development

Communication

Autonomy

Mentoring

Stakeholder management

Outils

CRM software

Description du poste

Jobgether is seeking a Senior Manager, Customer Experience in the United States to shape the client experience for an AI-driven healthcare platform. You will lead strategic accounts, build scalable onboarding and retention programs, and coach a growing customer-success team.

Responsibilities include developing physician communities, driving customer advocacy, and turning feedback into actionable product insights in a fast-moving early-stage environment.