Senior Manager, Customer Experience Product & AI

UKG (Ultimate Kronos Group)

Concord (NH)

On-site

USD 130,000 - 186,000

Full time

2 days ago

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Benefits offered by this job

Performance-based bonus

Restricted stock units

Benefits

Job summary

UKG is seeking a Manager of Product Management to lead a team of product managers and own a portfolio of customer experience products. You will define strategy, invest priorities, and partner across UKG to translate customer problems and emerging tech into valuable, connected experiences.

The role requires strong CX product management background, plus Salesforce Service Cloud and PSA experience, with a focus on AI-enabled solutions and enterprise platforms.

Qualifications

8+ years of product management experience delivering enterprise software, customer experience, platform, or workflow products.

Responsibilities

Lead a team of product managers and a portfolio of customer experience products and solutions.

Skills

Product management

People management

Cross-functional leadership

AI-enabled products

Salesforce Service Cloud

Certinia PSA

Data-driven decisions

Tools

Salesforce Service Cloud

Certinia PSA

Sierra AI

HCM

Job description

The role requires strong CX product management background, plus Salesforce Service Cloud and PSA experience, with a focus on AI-enabled solutions and enterprise platforms.

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