Senior Manager, Customer Accounts & Field Operations

City of Austin; Austin (TX); On-site; USD 110,000 - 141,000; Full time

Job summary

The City of Austin seeks a qualified Manager for AE Customer Account to supervise day‑to‑day operations at Austin Energy’s customer accounts division. You will ensure accurate billing, effective cash handling, and responsive customer service across electric and water services.

Leadership is required to drive process improvements, analyze performance data, and coordinate with other departments on budget and program enhancements. A bachelor’s degree and supervisory experience are essential.

Qualifications

• Bachelor's degree in a related field and four years of experience, including supervisory work.
• Experience in payment processing, billing, and customer account management.
• Experience with budgeting, data analysis, and process improvement.

Responsibilities

• Oversees 24/7 AE Customer Account operations to meet financial and service standards.
• Develops performance measures, evaluates results, and improves processes.
• Manages department budget expenditures and prioritizes projects.
• Provides data-driven recommendations to optimize customer accounts.

Skills

Payment processing

Budget management

Data analysis

Supervisory skills

Process improvement

Customer service

Communication

Education

Bachelor's degree in a related field

Tools

Billing systems

Accounting software

CRM systems

Job description

The City of Austin seeks a qualified Manager for AE Customer Account to supervise day‑to‑day operations at Austin Energy’s customer accounts division. You will ensure accurate billing, effective cash handling, and responsive customer service across electric and water services.

Leadership is required to drive process improvements, analyze performance data, and coordinate with other departments on budget and program enhancements. A bachelor’s degree and supervisory experience are essential.