Senior Manager, Customer Account Executive – U.S. Air Force Sustainment (Remote)

Prattwhitney; Wisconsin; Hybrid; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) plan with matching

Tuition reimbursement

Student Loan Repayment

Life insurance and disability coverage

Employee assistance program

Job summary

RTX is seeking a Customer Account Executive for U.S. Air Force sustainment to lead relationships with USAF end users, program offices, and partner teams.

You will drive forecasting, opportunity development, and contract follow‑through to sustain growth and readiness. You will collaborate with engineering, logistics, product, and operations to prioritize customer needs, monitor program health, and ensure timely resolutions while maintaining records and compliance with DoD and corporate policies.

Qualifications

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience.
• 8+ years of experience in sales related to aerospace or aviation activities.
• Experience with military sales experience with OEM and U.S. government customers.
• Demonstrated experience developing and closing significant long‑term agreements with OEMs and the U.S. Government on military aftermarket business, including forming PBL agreements.
• Proven success in strategic leadership, strategic planning, and driving continuous improvement.
• Experience presenting to and interacting with executive leadership.
• Experience reporting on key business metrics with clear understanding of performance improvement levers

Responsibilities

• Serve as the primary customer interface for USAF sustainment accounts, delivering responsive, high-quality customer service and support.
• Build and maintain strong relationships with USAF end users, program offices, sustainment wings/commands, and supporting OEM/contractor teams.
• Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams.
• Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow‑through.
• Support sales growth by presenting solutions that enhance readiness, sustainment efficiency, and lifecycle performance.
• Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented.
• Monitor program health and sustainment metrics, proactively addressing issues that may impact performance or customer trust.
• Conduct regular in‑person and remote briefings, reviews, and touchpoints with USAF partners to maintain visibility and alignment.
• Maintain accurate records of customer interactions, requirements, opportunities, and risk areas.
• Ensure compliance with all DoD, USAF, and corporate policies related to ethics, security, and information handling.
• Develop and maintain customer sales forecasts and achieve customer segment orders/sales plans for Spare Parts, GSE, MRO, and Strategic Long‑Term Agreements.
• Lead the CAE team to ensure continued marketing/selling of Collins Aerospace aftermarket products and services to assigned customers.
• Identify business opportunities and develop strategies for achieving business objectives.
• Support the CAE team and engage to ensure successful proposal activities and negotiations to closure.
• Manage the customer segment strategy by understanding the marketplace and competition; identify, develop, and execute initiatives to maximize market sector sales and margin growth (protect and grow)
• Develop short‑, medium‑, and long‑term strategies to protect and grow the market.
• Understand the customer’s organization, culture, structure, key decision‑makers, and decision‑making process
• Maintain detailed market sector analysis including products, customers, market trends, fleet sizes, etc.

Skills

Military sales

Executive briefings

Forecasting

Customer relationship mgmt

Cross-functional collaboration

Education

University Degree

Advanced Degree

Job description

Job Description

Customer Account Executive – U.S. Air Force Sustainment

What You Will Do

• Serve as the primary customer interface for U.S. Air Force sustainment accounts, delivering responsive, high-quality customer service and support
• Build and maintain strong relationships with USAF end users, program offices, sustainment wings/commands, and supporting OEM/contractor teams
• Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams
• Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow‑through
• Support sales growth by presenting solutions that enhance readiness, sustainment efficiency, and lifecycle performance
• Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented
• Monitor program health and sustainment metrics, proactively addressing issues that may impact performance or customer trust
• Conduct regular in‑person and remote briefings, reviews, and touchpoints with USAF partners to maintain visibility and alignment
• Maintain accurate records of customer interactions, requirements, opportunities, and risk areas
• Ensure compliance with all DoD, USAF, and corporate policies related to ethics, security, and information handling

New Business Growth

• Develop and maintain customer sales forecasts and achieve customer segment orders/sales plans for Spare Parts, GSE, MRO, and Strategic Long‑Term Agreements
• Lead the CAE team to ensure continued marketing/selling of Collins Aerospace aftermarket products and services to assigned customers
• Identify business opportunities and develop strategies for achieving business objectives
• Support the CAE team and engage to ensure successful proposal activities and negotiations to closure
• Manage the customer segment strategy by understanding the marketplace and competition; identify, develop, and execute initiatives to maximize market sector sales and margin growth (protect and grow)
• Develop short‑, medium‑, and long‑term strategies to protect and grow the market
• Understand the customer’s organization, culture, structure, key decision‑makers, and decision‑making process
• Maintain detailed market sector analysis including products, customers, market trends, fleet sizes, etc.

Customer/Territory Management

• Provide recommendations to support repair, spares, and inventory forecast/planning and corporate strategy initiatives
• Manage positive business relationships with assigned customers
• Drive Customer Satisfaction results
• Own the Aftermarket customer interface for Collins Aerospace Defense sustainment customers
• Facilitate resolution of customer satisfaction issues leveraging Customer Service groups and product‑line program management
• Lead Business Reviews and Executive visits as required
• Maintain Executive briefing documents and strategy materials for assigned customers

Qualifications You Must Have

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
• 8+ years of experience in sales related to aerospace or aviation activities
• Experience with military sales experience with OEM and U.S. government customers
• Demonstrated experience developing and closing significant long‑term agreements with OEMs and the U.S. Government on military aftermarket business, including forming PBL agreements
• Proven success in strategic leadership, strategic planning, and driving continuous improvement
• Experience presenting to and interacting with executive leadership
• Experience reporting on key business metrics with clear understanding of performance improvement levers

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Eligibility & Work Authorization

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Location & Telework Policy

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Compensation

The salary range for this role is 132,400 USD - 251,600 USD.

The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Benefits & Incentives

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Application Timeline

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity Employer

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Company Overview

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.