Senior Manager, Client Success & Growth

Cart.com; Dallas (TX); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Cart.com is seeking a Senior Manager, Client Success to lead a team of Client Success Managers and oversee key client relationships. You will partner with operations and cross-functional teams to drive satisfaction, retention, performance, and growth across a portfolio of clients.

Ideal candidates bring 6+ years in client success, 3+ years of people leadership, and a proven ability to manage KPIs and contractual commitments.

Qualifications

• 6+ years of experience in Client Success or related field.
• 3+ years of people leadership experience.
• Experience managing KPIs, SLAs, and performance reporting.

Responsibilities

• Manage, coach, and develop a team of Client Success Managers, driving accountability and consistent client outcomes.
• Oversee a portfolio of key client relationships, ensuring strong engagement, satisfaction, retention, and overall account health.
• Execute client engagement strategies and ensure clients maximize Cart.com’s capabilities to achieve their business objectives.
• Partner with Operations and cross‑functional teams to ensure service delivery meets KPIs, SLAs, and client expectations.
• Build relationships with client stakeholders and serve as an escalation point for complex client needs or service issues.
• Identify risks within client accounts and coordinate solutions with internal stakeholders.
• Develop and deliver client performance reviews and presentations, translating data into insights.
• Support development and management of key client documentation including SLAs, SOWs.
• Participate in strategic initiatives and process improvements to enhance client experience.

Skills

Client Success

People Leadership

Relationship Building

Data-driven

Project Management

Education

Bachelor’s Degree in Business/Marketing/Supply Chain

Job description

Cart.com is seeking a Senior Manager, Client Success to lead a team of Client Success Managers and oversee key client relationships. You will partner with operations and cross-functional teams to drive satisfaction, retention, performance, and growth across a portfolio of clients.

Ideal candidates bring 6+ years in client success, 3+ years of people leadership, and a proven ability to manage KPIs and contractual commitments.