Senior Manager, Client Services

SketchDeck Inc.; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

SketchDeck Inc. is seeking a Senior Manager, Client Services to drive impactful client relationships in a fully remote, dynamic environment. The role involves leading the business development process, building trusted partnerships with clients, ensuring effective project execution, and collaborating with teams to deliver creative solutions.

Benefits

Compensation: $90k - $150k OTE with uncapped commission

Health insurance (medical, dental, and vision)

401(k) with company match

Fully remote working

Paid time off that grows with tenure

Annual company retreat

Computer hardware of your choice (up to $1500)

$500 towards your office setup expenses

Qualifications

• 7+ years of client services, business development, or account management experience.
• Experience leading creative or marketing strategies.

Responsibilities

• Strategically partner with clients and grow their accounts.
• Lead the sales process from discovery to pitch.

Skills

Client services

Business development

Account management

Communication

Organizational skills

Creative strategy

Education

7+ years in client services or business development

3+ years in a creative agency or consultancy

Job description

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our values are more than just guiding principles—they’re the foundation of how we work and grow together globally. We commit to:

• Win as a Team.
• Find Solutions.
• Take Ownership.
• Do the Right Thing.
• Be Human.

Guided by our vision to be the best full-service creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

We’re looking for a Senior Manager, Client Services to join our growing team. In this role, you’ll be at the forefront of our client relationships—leading conversations, building trust, and delivering creative solutions that drive impact. You’ll help grow new and existing accounts, guide clients through our proposal and pitch process, and collaborate with internal teams to bring creative ideas to life. This strategic, client-facing role is ideal for someone who is equal parts relationship-builder, problem-solver, and creative thinker. This role reports to the Vice President, Client Services.

WHAT SUCCESS LOOKS LIKE:

Strategic Client Partnerships – You’re the go-to advisor for clients, driving trust and long-term relationships by consistently delivering value and identifying opportunities.

• Measured by client retention, upsell rate, and feedback.
  

Seamless Project Execution – You ensure smooth transitions from pitch to project, keeping work on track and aligned with client goals.

• Measured by project margin and internal feedback.
  

Account Growth – You grow accounts by uncovering new opportunities, connecting cross-functional needs, and positioning SketchDeck’s full services.

• Measured by revenue growth, proposals sent, and new teams sourced.
  

Strong Internal Collaboration – You collaborate effectively across teams, keeping everyone aligned and driving positive outcomes for clients.

• Measured by peer feedback and team impact on accounts.

What You’ll Do:

• Be the strategic partner clients rely on. Build trusted relationships that position you as an extension of their team and brand.
  
• Lead with impact. Drive new business conversations, uncover client needs, and shape creative strategies that lead to ongoing partnerships—especially $1M+ AOR relationships.
  
• Own the sales process. From discovery to pitch, you’ll lead the end-to-end experience for prospective clients, turning opportunities into long-term wins.
  
• Collaborate cross-functionally. Work with Design Directors, PMs, and operations to ensure a seamless transition from pitch to delivery.
  
• Grow accounts over time. Identify opportunities to deepen partnerships and expand the scope of our work through upselling, referrals, and co-selling with 24 Seven.
  
• Vet and prioritize leads. Qualify inbound interest and proactively prospect to build a healthy pipeline of accounts aligned with SketchDeck’s services.
  
• Support business operations. Contribute to internal process improvements, keep CRM up to date, and bring ideas to the table to evolve how we grow.

What We’re Looking For:

• 7+ years of client services, business development, or account management experience—3+ years within a creative agency, consultancy, or marketing environment.
• A proven ability to sell and grow enterprise accounts.
• Experience leading creative or marketing strategies and seeing them through execution.
• A consultative and strategic approach to selling—able to inspire clients while staying grounded in their business goals.
• Strong organizational and communication skills; able to manage multiple stakeholders and projects simultaneously.
• Passion for creativity, brand, and design—and the ability to speak fluently about them.

If you’re excited to help top brands bring their stories to life—and want to join a fast-moving, creative team doing great work together—we’d love to hear from you.

We value diverse perspectives and are committed to an environment where everyone can bring their authentic selves to work daily. If you’re excited about a role but don’t meet every qualification, we still encourage you to apply—studies show that women and people of color are less likely to apply unless they meet all the requirements. We’re interested in what you can bring to our team, whether for this role or another opportunity in the future.

SketchDeck is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

If you require a reasonable accommodation during the interview process or employment, please contact us at [e-mail]. We’re here to support you in every step of the process.

We pride ourselves on being a great place to work. By joining the team, you will get:

• Compensation: $90k - $150k OTE with uncapped commission.
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of creatives, business people, and engineers!