Senior Manager, Claims & Insurance Operations

Waymo; Mountain View (CA); Remote; USD 196,000 - 248,000; Full time

Job summary

An innovative firm in the autonomous driving sector is seeking a seasoned insurance professional to lead claims and risk management efforts. This remote role involves collaborating with various teams to develop insurance frameworks that support cutting-edge technology. You will leverage your extensive experience in insurance claims to guide the organization through complex regulatory landscapes, ensuring the safety and satisfaction of users. This is a unique opportunity to influence the future of insurance in a rapidly evolving industry, where your expertise will be pivotal in shaping strategies that protect users and drive business success.

Benefits

Discretionary annual bonus program

Equity incentive plan

Generous Company benefits program

Qualifications

• 12+ years of insurance claim experience, particularly in Auto, GL, PL, WC.
• Experience in claims leadership and process documentation.

Responsibilities

• Shape the future of insurance in an autonomous world.
• Manage relationships with Third-Party Administrators to ensure customer satisfaction.

Skills

Insurance Claim Management

Regulatory Framework Development

Risk Management

Advanced Communication

Project Management

Education

Bachelor's Degree

J.D.

Tools

Claims Management Systems

Job description

Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.

At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners.

In this remote role, you will report into our Head of Claims & Insurance Operations.

You will:

• Help shape the future of insurance in an autonomous world
• Provide oversight and guidance on claims related to insured products.
• Manage relationships with Third-Party Administrators (TPAs) to ensure a customer-focused experience.
• Contribute to the development of insurance and regulatory frameworks for Autonomous Vehicles.
• Support risk management and advisory activities, including underwriting data collection.
• Support safety enhancements of our product through risk advisory efforts.
• Assist in developing and implementing appropriate insurance processes for Waymo's business models.
• Assist with contract and deal reviews including insurance contract setups
• Provide insurance thought leadership to the team and the company
• Collaborate with internal teams, insurance companies, and vendors on various insurance-related matters.

You have:

• 12+ years insurance claim experience (preferably in Auto, GL, PL, WC) and 5+ years in claims leadership
• Experience creating and documenting processes
• Ability to excel as an individual contributor with an eye towards building a world class team.
• Ability to obtain an insurance adjustor license - as needed
• Advanced communication skills which are critical to building consensus across areas of influence (external and/or internal relationships), team, and/or matrix environment.
• The ability to effectively manage multiple projects while prioritizing high impact work
• Exposure to and passion for high growth environments
• A strong ambition and excitement towards developing and innovating processes
• Bachelor's Degree or higher, J.D preferred

We prefer:

• Experience working with startups, insuretechs
• J.D.
• CPCU

#LI-Remote

This is a remote position.

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

$196,000—$248,000 USD