Senior Manager Centralized Application Screening

Ultipro; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Life insurance

401K + match

Generous paid time off

Tuition reimbursement

Career advancement

Job summary

Waterton is seeking a Senior Manager of Centralized Screening to oversee nationwide applicant screening operations across our portfolio. You will lead a team to ensure consistent standards, compliance, fraud prevention, income verification, and decisioning workflows.

The role requires strategic oversight, performance coaching, and the optimization of screening tech platforms and vendor partnerships to support occupancy, leasing, and resident quality initiatives.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 5+ years of supervisory experience in property management.
• Familiarity with Yardi, Office tools and BI platforms is a plus.
• Ability to prioritize multiple tasks and drive improvements.
• Strong initiative and willingness to improve systems and processes.

Responsibilities

• Oversees portfolio-wide centralized screening operations for all assigned communities.
• Leads the Assistant Manager and Centralized Screening Specialists with coaching and performance management.
• Establishes standardized screening processes, workflows, and operating procedures.
• Ensures timely review of screening, income verification, fraud detection, and results follow-up.
• Monitors workload, staffing capacity, and service level performance.
• Develops KPIs and conducts trend analysis for improvements and risk mitigation.
• Oversees quality assurance and auditing to ensure compliance with policies and regulations.
• Leads implementation and optimization of screening technology platforms and vendor partnerships.

Skills

Supervisory experience

Leadership & coaching

Analytical thinking

Prioritization

Continuous improvement

Education

Bachelor's degree or equivalent experience

Tools

Yardi

Microsoft Office

Power BI

SharePoint

Job description

Job Category: Operations

Requisition Number: SENIO009087

Locations

Showing 1 location

Chicago Corporate Office (or Remote)
Chicago, IL 60606, USA

Description

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.

Job Summary

The Senior Manager of Centralized Screening is responsible for the strategic oversight, performance, and continuous improvement of Waterton's centralized applicant screening operations across the portfolio. This role leads a team of Centralized Screening Specialists and Assistant Manager and ensures consistent execution of screening standards, compliance requirements, fraud prevention measures, income verification processes, and application decisioning workflows. This is a remote position and work location in the Central and Mountain regions are preferred.

Your Impact and Job Responsibilities

• Oversees portfolio-wide centralized screening operations for all assigned communities.
• Provides leadership, coaching, development, and performance management to the Assistant Manager and Centralized Screening Specialists.
• Establishes and maintains standardized screening processes, workflows, policies, and operating procedures.
• Ensures timely and accurate review of applicant screening, income verification, fraud detection, and application results and follow up.
• Monitors application volume, staffing capacity, workload distribution, and service level performance.
• Develops & maintains key performance indicators (KPIs) & ..
• Conducts trend analysis to identify opportunities for operational improvements and risk mitigation.
• Oversees quality assurance reviews and auditing processes to ensure compliance with company policies, fair housing requirements, screening criteria, and applicable regulations.
• Leads implementation and optimization of screening technology platforms and vendor partnerships.
• Collaborates with operational leaders to support occupancy, leasing, delinquency reduction, bad debt prevention, and resident quality initiatives.

What You’ll Bring- Desired Skills and Experience

• Bachelor's degree or equivalent experience preferred
• 5+ years of experience in a supervisory role in property management, and experience in resident and renewal management strongly preferred
• Familiarity with Yardi, Microsoft Office, Power BI, SharePoint a plus
• Ability to prioritize multiple tasks efficiently
• Exhibits strong follow-through on tasks and leads by example
• Actively seeks out opportunities to improve systems, processes, and performance
• Possesses a sense of curiosity, optimism, creativity, and determination to overcome difficulties.

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

Typical Base Pay: $80,000-$100,000 per year, plus bonus program participation. Pay may vary based on location and/or experience.

Waterton welcomes all.

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.