Senior Manager Centralized Application Screening

Waterton; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

Pet insurance

401K + match

Paid time off

Job summary

Waterton is seeking a leader to oversee centralized screening across our portfolio, ensuring compliant, timely reviews and strong risk controls. You will mentor the team, optimize workflows, and collaborate with operations to drive occupancy and resident satisfaction.

The role emphasizes process standardization, technology adoption, and performance measurement to support a high-quality resident experience across communities.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 5+ years in a supervisory role in property management, with resident/renewal management experience preferred.
• Familiarity with Yardi, Microsoft Office, Power BI, SharePoint is a plus.

Responsibilities

• Oversees portfolio-wide centralized screening operations for all assigned communities.
• Provides leadership, coaching, development, and performance management to the team.
• Establishes standardized screening processes, workflows, policies, and procedures.
• Ensures timely, accurate review of applicant screening/income verification/fraud detection.
• Monitors volume, staffing, workload, and service level performance.
• Develops KPIs and reporting on processing, conversion, fraud prevention, turnaround times, and risk.
• Conducts trend analysis for operational improvements and risk mitigation.
• Oversees QA reviews to comply with policies, fair housing, and regulations.
• Leads screening technology platform implementations and vendor partnerships.
• Collaborates to support occupancy, leasing, delinquency reduction, and resident quality.

Skills

Supervisory experience

Property management

Customer service

Prioritization

Leadership

Attention to detail

Curiosity/creativity

Education

Bachelor's degree or equivalent experience

Tools

Yardi

Power BI

SharePoint

Microsoft Office

Job description

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grew, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grew, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.

Your Impact And Job Responsibilities

• Oversees portfolio-wide centralized screening operations for all assigned communities.
• Provides leadership, coaching, development, and performance management to the Assistant Manager and Centralized Screening Specialists.
• Establishes and maintains standardized screening processes, workflows, policies, and operating procedures.
• Ensures timely and accurate review of applicant screening, income verification, fraud detection, and application results and follow up.
• Monitors application volume, staffing capacity, workload distribution, and service level performance.
• Develops and maintains key performance indicators (KPIs) and operational reporting related to application processing, conversion rates, results trends, fraud prevention, turnaround times, and portfolio risk.
• Conducts trend analysis to identify opportunities for operational improvements and risk mitigation.
• Oversees quality assurance reviews and auditing processes to ensure compliance with company policies, fair housing requirements, screening criteria, and applicable regulations.
• Leads implementation and optimization of screening technology platforms and vendor partnerships.
• Collaborates with operational leaders to support occupancy, leasing, delinquency reduction, bad debt prevention, and resident quality initiatives.

What You’ll Bring- Desired Skills And Experience

• Bachelor's degree or equivalent experience preferred
• 5+ years of experience in a supervisory role in property management, and experience in resident and renewal management strongly preferred
• Familiarity with Yardi, Microsoft Office, Power BI, SharePoint a plus
• Ability to prioritize multiple tasks efficiently
• Excellent customer service skills
• Exhibits strong follow-through on tasks and leads by example
• Actively seeks out opportunities to improve systems, processes, and performance
• Possesses a sense of curiosity, optimism, creativity, and determination to overcome difficulties.

Benefits

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

Typical Base Pay: $80,000-$100,000 per year, plus bonus program participation. Pay may vary based on location and/or experience.

Waterton welcomes all.

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.