Senior Manager, Center Operations, in the Center for Artificial Intelligence & Digital Experience (AIDE)

Northeast Ohio Medical University (NEOMED); Rootstown Township (OH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision

FSA/HSA

Disability & Life Insurance

14% Retirement matching

Vacation & Holidays

Hybrid work model

Educational benefits

Lean Six Sigma training

Wellness programs

Job summary

NEOMED in Rootstown, OH invites a Senior Manager, Center Operations for the AIDE center to lead daily operations, staffing, and infrastructure. You will partner with the Executive Director to implement core operating processes, manage budgets, and develop a high-performing team across NEOMED and University Hospitals.

You will drive external engagement, coordinate events, and oversee branding while ensuring compliance and cross-institutional alignment with governance, development, and research

Qualifications

• Bachelor's degree in business, communications, public or healthcare admin or related field.
• Minimum five years progressive experience in operations management or program administration.
• Experience leading recruiting, onboarding, and team development.
• Experience planning conferences or signature events to advance a topic or theme within a given industry or field.
• Experience managing external stakeholder relationships, advisory boards, or industry partnerships.

Responsibilities

• Oversee daily AIDE operations and budgeting to align with strategic plan.
• Lead staffing, onboarding, and team development for a growing center.
• Plan and execute conferences, events, and industry engagements.
• Coordinate external partnerships and advisory council activities.
• Manage IRB coordination and sponsor communications as needed.

Education

Bachelor's degree in business administration, communications, public or healthcare administration, or a related field

Master's degree preferred

Job description

Exciting Opportunity for a Senior Manager of Center Operations at Northeast Ohio Medical University!

Northeast Ohio Medical University (NEOMED) is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking a Senior Manager, Center Operations, in the new Center for Artificial Intelligence and Digital Experience (AIDE), to manage the day-to-day operations, partnering with the Executive Director to establish core operating processes.

We are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Position Type: Admin/Professional

Department: Center for AIDE

Full or Part Time: Full Time

Pay Grade: MN13

Benefits & Perks

• Competitive medical, dental, and vision insurance through Medical Mutual
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Short-and long-term disability coverage, Long-term care coverage options, and Life insurance
• State retirement plan with 14% employer matching to help you plan for the future
• Generous vacation and sick leave, in addition to 11 paid holidays each year
• Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
• Educational benefits with our partner universities (Policy#3349-07-45)
• Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
• Employee wellness activities and initiatives that support a healthy work-life balance

Summary

The Center for AI & Digital Experience (AIDE) is a joint, mission-driven center jointly established between University Hospitals (UH)-Northeast Ohio Medical University (NEOMED) to focus on advancing human-centered artificial intelligence in healthcare. The Senior Manager for Center Operations manages the day-to-day operations of the Center for AIDE, partnering with the Executive Director to establish core operating processes. The person in this role will manage the staffing and recruiting, onboarding, team development, and office infrastructure. The Senior Manager will lead the AIDE community and industry engagement, including coordination and engagement with the External Advisory Council, conferences and events planning and execution, communication and branding, and ongoing commercialization and philanthropic development. This role requires strong cross-institutional coordination skills and the ability to manage operational processes across NEOMED, University Hospitals, and related governance, administrative, communications, development, and compliance offices.

Principal Functional Responsibilities

• Center Operations and Infrastructure: Manage the daily activities and operational functions of AIDE. Partner with the Executive Director to establish, document, and continuously improve the AIDE strategic plan. Ensure AIDE operates efficiently and in alignment with institutional policies and strategic priorities. Create and manage budgets, track expenses, and analyze financial reports to ensure sustainability. Purchase needed supplies and equipment according to relevant budget(s) and AIDE needs.
• Staffing, Recruiting, and Team Development: Organize staffing and recruiting activities to build and sustain a high-performing AIDE team, with particular emphasis during the center's early development. Oversee onboarding of new staff; develop and implement continuous learning initiatives. Foster a collaborative and high-functioning team culture consistent with NEOMED and University Hospitals' values. Complete performance evaluations and mentoring for direct reports. Directly supervise and evaluate operations coordinator.
• Conferences, Competitions, and Events: Organize the coordination, planning, and execution of conferences and events that enhance the branding and anchoring of AIDE as a thought leader in the space of AI research, design, and implementation in healthcare. Partner with the Executive Director and Senior Manager of AI Enablement to design programs for sourcing AI opportunities through cross-institutional promotion, competitions, or workshops.
• Community and Industry Engagement: Lead AIDE's external engagement strategy, serving as a primary point of contact for community and industry partners. Manage the External Advisory Council, including logistical coordination of meetings and follow-through on action items. Represent AIDE at conferences and events and lead the planning and execution of center-hosted convenings.
• Research Related Activities: Coordinate administrative and operational requirements for IRB submissions, continuing review, protocol amendments, and related research documentation, as needed. Oversee AIDE grant application processes, ensuring efficient communication between sponsored projects offices and investigators associated with extramural funding applications.
• Communication and Branding: Oversee AIDE's marketing and branding efforts to build visibility and reputation with internal and external stakeholders. Develop and maintain communication materials, digital presence, and messaging consistent with AIDE's mission and institutional brand standards. Coordinate with institutional marketing and communications as needed.
• Commercialization and Philanthropic Engagement: Support ongoing commercialization and philanthropic engagement efforts on behalf of AIDE, in coordination with the Executive Director and appropriate institutional offices. Help maintain relationships with potential philanthropic partners, donors, and industry collaborators. Work with the Executive Director and relevant institutional offices to advance funding and partnership opportunities aligned with the center's goals.
• Miscellaneous Duties: Perform other duties as assigned.

Qualifications

• Bachelor's degree in business administration, communications, public or healthcare administration, or a related field. Master's degree preferred.
• Minimum of five years of progressive experience in operations management, program administration, or a related role, preferably in a higher education, research, or innovation center environment.
• Demonstrated experience leading recruiting, onboarding, and team development efforts.
• Experience with planning and executing signature events, summits, consortia, and/or conferences to advance a topic or theme within a given industry or field.
• Experience managing external stakeholder relationships, advisory boards, or industry partnerships.

Preferred Qualifications

• Experience in technology, AI, or digital health-focused organization or center.
• Familiarity with philanthropic engagement, development activities, or commercialization processes.
• Strong written and verbal communication skills, including experience managing organizational branding or communications.
• Certificates in human-centered design or design thinking (e.g., IDEOU, LUMA Institute, IBM Design Thinking).

Physical Requirements

Must be able to utilize a phone, computer, and other office equipment. Must be able and willing to travel to off-site events and educational sessions.

NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.