Senior Manager, Center Operations, in the Center for Artificial Intelligence

Northeast Ohio Medical University; Rootstown Township (OH); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work environment

Educational benefits with partner‑univ

Lean Six Sigma training

Wellness programs

Job summary

Northeast Ohio Medical University (NEOMED) is seeking a Senior Manager, Center Operations for the Center for Artificial Intelligence and Digital Experience (AIDE). The role partners with the Executive Director to establish core operating processes and manage staffing, onboarding, and office infrastructure.

The Senior Manager will lead AIDE community and industry engagement, coordination with the External Advisory Council, and events planning, while guiding branding, communications, and ongoing

Qualifications

• Bachelor's degree in business administration, communications, public or healthcare administration.
• Minimum of five years of progressive experience in operations management or program administration.
• Experience leading recruiting, onboarding, and team development.
• Experience planning events, summits, and conferences to advance a topic or field.
• Experience managing external stakeholder relationships or advisory boards.

Responsibilities

• Center Operations and Infrastructure: Manage daily activities and operational functions of AIDE and help establish the strategic plan.
• Staffing, Recruiting, and Team Development: Organize staffing and recruiting to build a high‑performing team and oversee onboarding.
• Conferences, Competitions, and Events: Plan and execute conferences and events to enhance AIDE's visibility.
• Community and Industry Engagement: Lead external engagement and manage the External Advisory Council.
• Research Related Activities: Coordinate IRB submissions and grant application processes as needed.
• Communication and Branding: Oversee marketing and branding aligned with institutional standards.
• Commercialization and Philanthropic Engagement: Support funding and partnerships for AIDE.
• Miscellaneous Duties: Perform other duties as assigned.

Skills

Recruiting leadership

Onboarding

Event planning

Stakeholder management

Communications

Education

Bachelor's degree

Master's degree preferred

Job description

Senior Manager, Center Operations, in the Center for ArtificialIntelligence & Digital Experience (AIDE)

Position Type: Admin/Professional

Department: Center for AIDE

Full or Part Time: Full Time

Pay Grade: MN13

Department Specific Information

ExcitingOpportunity for a Senior Manager of Center Operations at NortheastOhio Medical University!

Northeast Ohio MedicalUniversity (NEOMED) is a mission-driven, community-based medicaluniversity committed to educating health professionals, advancingdiscovery, and improving the health of our region. We are seeking a Senior Manager, Center Operations, in the new Center for Artificial Intelligence and Digital Experience(AIDE), to manage the day-to-day operations, partneringwith the Executive Director to establish core operatingprocesses.

We are committed to fostering a collaborative and team-orientedenvironment that is essential to fulfilling our mission. We believeevery employee should feel appreciated, valued, and empowered. Tomaintain a supportive organizational culture, we seek individualswhose values align with our mission and who thrive in a team-basedapproach. We encourage individuals whose values align with thiscollaborative approach to apply.

Benefits & Perks

NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage

• Competitive medical,dental, and vision insurance through Medical Mutual
• Flexible Spending Account (FSA) or Health Savings Account(HSA)
• Short-and long-term disability coverage, Long-term care coverageoptions, and Life insurance

Retirement

• State retirement plan with 14% employer matching to help you planfor the future

Paid Time Off

• Generous vacation and sick leave, in addition to 11 paid holidayseach year

Additional Benefits

• Hybrid work environment (up to two remote days per week after sixmonths) (Policy#3349-7-151)
• Educational benefits with our partner universities(Policy#3349-07-45)
• Ongoing investment in your professional growth through on-sitetraining and Lean Six Sigma certification
• Employee wellness activities and initiatives that support a healthywork-life balance

Summary

The Center for AI & Digital Experience (AIDE) is a joint, mission-driven center jointly established between University Hospitals (UH)-Northeast Ohio Medical University(NEOMED) to focus on advancing human-centered artificialintelligence in healthcare.

The Senior Manager for Center Operations manages the day-to-dayoperations of the Center for AIDE, partnering with the ExecutiveDirector to establish core operating processes. The person in this role will manage the staffing and recruiting, onboarding, teamdevelopment, and office infrastructure. The Senior Manager willlead the AIDE community and industry engagement, includingcoordination and engagement with the External Advisory Council,conferences and events planning and execution, communication andbranding, and ongoing commercialization and philanthropicdevelopment. This role requires strong cross-institutionalcoordination skills and the ability to manage operational processesacross NEOMED, University Hospitals, and related governance,administrative, communications, development, and complianceoffices.

Principal Functional Responsibilities

Center Operations and Infrastructure: Manage the daily activitiesand operational functions of AIDE. Partner with the ExecutiveDirector to establish, document, and continuously improve the AIDEstrategic plan. Ensure AIDE operates efficiently and in alignmentwith institutional policies and strategic priorities. Create andmanage budgets, track expenses, and analyze financial reports toensure sustainability. Purchase needed supplies and equipmentaccording to relevant budget(s) and AIDE needs.

Staffing, Recruiting, and Team Development: Organize staffing and recruiting activities to build and sustain ahigh-performing AIDE team, with particular emphasis during thecenter's early development. Oversee onboarding of new staff;develop and implement continuous learning initiatives. Foster acollaborative and high-functioning team culture consistent withNEOMED and University Hospitals' values. Complete performanceevaluations and mentoring for direct reports. Directly superviseand evaluate operations coordinator.

Conferences, Competitions, and Events: Organize the coordination, planning, and execution of conferences and eventsthat enhance the branding and anchoring of AIDE as a thoughtleader in the space of AI research, design, and implementation inhealthcare. Partner with the Executive Director and Senior Managerof AI Enablement to design programs for sourcing AI opportunitiesthrough cross-institutional promotion, competitions, orworkshops.

Community and Industry Engagement: Lead AIDE'sexternal engagement strategy, serving as a primary point of contactfor community and industry partners. Manage the External AdvisoryCouncil, including logistical coordination of meetings andfollow-through on action items. Represent AIDE at conferences andevents and lead the planning and execution of center-hostedconvenings.

Research Related Activities: Coordinateadministrative and operational requirements for IRB submissions,continuing review, protocol amendments, and related researchdocumentation, as needed. Oversee AIDE grant application processes,ensuring efficient communication between sponsored projects officesand investigators associated with extramural fundingapplications.

Communication and Branding: Oversee AIDE'smarketing and branding efforts to build visibility and reputationwith internal and external stakeholders. Develop and maintaincommunication materials, digital presence, and messaging consistentwith AIDE's mission and institutional brand standards. Coordinatewith institutional marketing and communications as needed.

Commercialization and Philanthropic Engagement: Support ongoing commercialization and philanthropic engagementefforts on behalf of AIDE, in coordination with the ExecutiveDirector and appropriate institutional offices. Help maintainrelationships with potential philanthropic partners, donors, andindustry collaborators. Work with the Executive Director andrelevant institutional offices to advance funding and partnershipopportunities aligned with the center's goals.

Miscellaneous Duties: Perform other duties asassigned.

Qualifications

• Bachelor's degree in business administration, communications,public or healthcare administration, or a related field. Master'sdegree preferred.
• Minimum of five years of progressive experience in operationsmanagement, program administration, or a related role, preferablyin a higher education, research, or innovation centerenvironment.
• Demonstrated experience leading recruiting, onboarding, andteam development efforts.
• Experience with planning and executing signature events,summits, consortia, and/or conferences to advance a topic or themewithin a given industry or field.
• Experience managing external stakeholder relationships,advisory boards, or industry partnerships.

Preferred Qualifications

• Experience in technology, AI, or digital health-focusedorganization or center.
• Familiarity with philanthropic engagement, developmentactivities, or commercialization processes.
• Strong written and verbal communication skills, includingexperience managing organizational branding or communications.
• Certificates in human-centered design or design thinking (e.g.,IDEOU, LUMA Institute, IBM Design Thinking).

Physical Requirements

Must be able to utilize a phone,computer, and other office equipment. Must be able and willing totravel to off-site events and educational sessions.

NEOMED is committed to providing equal employment opportunitiesto qualified applicants without discrimination on the basis of age,color, disability, gender identity or expression, geneticinformation, national origin, race, religion, sex, sexualorientation, transgender status, status as a parent duringpregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran statusor any other category protected by applicable state or federal law.As an Equal Opportunity Employer, NEOMED also affirms itscommitment to nondiscrimination in its employment policies andpractices. In compliance with Title IX (20 U.S.C Sec. 1681 etseq.), NEOMED prohibits sex discrimination, including sexualharassment.