Senior Manager, Campus Custodial Services

San José State University; San Jose (CA); On-site; USD 105,000 - 125,000; Full time

Job summary

San José State University seeks an Associate Director of Custodial Services to lead a campus-wide custodial program across the main and south campuses and nearby properties, serving 52 buildings and six million square feet on a 24/7 basis.

Using independent judgment and professional expertise, the incumbent directs service planning, quality assurance, resource deployment, budget management, and continuity of operations for routine and specialized custodial care.

Qualifications

• Bachelor's degree in public administration, management, or related field, or 5 years of supervisory custodial/operational experience.
• Four years of supervisory custodial operations experience, with at least 2 years in progressive management.
• Experience leading custodial services in a large, complex organization.
• HR and employee relations supervisory experience.
• Experience developing service plans and managing resources.

Responsibilities

• Direct custodial service operations across campus buildings to support a 24/7 model.
• Develop and implement custodial plans, preventive maintenance, service standards, and engagement expectations.
• Establish performance metrics, QA/QC programs and adjust for improved service delivery.
• Oversee staffing, work prioritization, and service requests.
• Lead 100+ employees with hiring, retention, performance reviews, coaching and discipline.
• Coordinate recruitment, onboarding, safety, and team development in collaboration with campus partners.
• Manage operating budgets and resource forecasting; adjust to maintain efficiency.
• Develop service levels and determine in-house vs contracted delivery for facilities.
• Build relationships with customers and communicate service levels; address issues.

Skills

Custodial management

Budget management

Staff supervision

Safety compliance

Emergency preparedness

Data-driven decisions

Education

Bachelor's degree in public administration, management, business

Tools

CMMS

MS Office

Job description

San José State University seeks an Associate Director of Custodial Services to lead a campus-wide custodial program across the main and south campuses and nearby properties, serving 52 buildings and six million square feet on a 24/7 basis.

Using independent judgment and professional expertise, the incumbent directs service planning, quality assurance, resource deployment, budget management, and continuity of operations for routine and specialized custodial care.