Head of 24/7 Custodial Operations

California State University; California; On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University is seeking an Associate Director of Custodial Services to lead custodial operations across the main campus and nearby properties, overseeing more than 100 employees and six million square feet.

Under supervision, you will develop service plans, manage budgets, set standards, and ensure safety and regulatory compliance, delivering customer-focused, high-performing custodial services 24/7.

Qualifications

• Bachelor's degree in public administration, management, or related field or five years supervisory custodial/operational experience.
• Four years supervisory experience in scheduling and managing custodial operations.
• Experience leading custodial services in a large, complex organization.
• Supervisory experience in human resources and employee relations management.
• Experience developing and implementing service plans including task development and resource management.

Responsibilities

• Direct custodial service operations across campus buildings to support 24/7 service model.
• Develop and implement custodial service plans, preventive maintenance schedules, service standards, and customer-engagement expectations.
• Establish and maintain performance metrics, QA/QC, and inspection programs; adjust to improve service delivery.
• Oversee work prioritization, staff deployment, service requests, and coordinated completion of custodial assignments.
• Lead personnel management for 100+ employees including hiring, retention, performance evaluation, coaching, and discipline.
• Coordinate recruitment, onboarding, offboarding, safety, skills, team development, and employee engagement with campus partners.
• Prepare, monitor, forecast, and manage operating budgets and resources; adjust as needed.
• Develop resource plans and SLAs for new and existing facilities; coordinate with managers on in-house vs contracted delivery.
• Build and maintain productive customer relationships; communicate service levels and solutions to leadership.
• Lead safety, regulatory compliance, emergency preparedness, and off-hours response activities.

Skills

Custodial planning

Leadership

Supervision

Budgeting

Data analysis

Safety compliance

Scheduling

Team building

CMMS

AI in operations

Education

Bachelor's degree in public administration or related field

Equivalent experience in custodial/operational services management

Tools

N/A

Job description

San José State University is seeking an Associate Director of Custodial Services to lead custodial operations across the main campus and nearby properties, overseeing more than 100 employees and six million square feet.

Under supervision, you will develop service plans, manage budgets, set standards, and ensure safety and regulatory compliance, delivering customer-focused, high-performing custodial services 24/7.