Head of Custodial Services & Operations

California State University, Chico; California; On-site; USD 105,000 - 125,000; Full time

Job summary

San José State University invites applications for Associate Director of Custodial Services to lead custodial operations across the main and south campuses and related properties. The role directs service planning, QA, resource deployment, budget management, and continuity of operations for routine and specialized custodial care, serving more than 52 buildings and a 24/7 service model.

The incumbent will supervise a workforce of over 100 employees, promote a safe, inclusive, customer-focused,

Qualifications

• Bachelor's degree in public administration, management, business or related field or equivalent supervisory experience in custodial/operational services management.
• Four years of supervisory experience in scheduling, coordinating, and managing custodial operations; two years in progressively responsible management.
• Experience leading and overseeing custodial services in a large, complex organization.
• Supervisory experience in human resources and employee relations management.
• Experience developing and implementing service plans including task development and resource assignment/management.

Responsibilities

• Direct custodial service operations across campus buildings to support a 24/7 service model.
• Develop and implement custodial service plans, preventive maintenance schedules, service standards and customer-engagement expectations.
• Establish and maintain performance metrics, quality assurance, and inspection programs for ongoing improvement.
• Coordinate recruitment, onboarding, safety, team development, and employee engagement with campus partners.
• Prepare, monitor, and manage operating budgets and resources; recommend adjustments for efficiency.
• Lead safety, regulatory compliance, emergency preparedness, and off-hours response activities.

Skills

Custodial planning

Quality assurance

Budget management

Staff leadership

Safety compliance

Data analysis

Communication

AI in operations

Education

Bachelor's degree in public administration or related field

5+ years supervisory experience

Tools

MS Office

Job description

San José State University invites applications for Associate Director of Custodial Services to lead custodial operations across the main and south campuses and related properties. The role directs service planning, QA, resource deployment, budget management, and continuity of operations for routine and specialized custodial care, serving more than 52 buildings and a 24/7 service model.

The incumbent will supervise a workforce of over 100 employees, promote a safe, inclusive, customer-focused,