Managing Director

Lorien; United States; On-site; USD 180,000 - 350,000; Full time

Job summary

Lorien is seeking a Managing Director to own the P&L and lead a software business serving enterprise brands. You will set strategy, drive growth, build the team, and partner across sales, customer success, and R&D.

Based in the United States to align with the customer base, you will oversee budget, forecast, and profitability, while shaping product strategy and ensuring delivery excellence.

Qualifications

• 4+ years in management consulting or a technology/software business with significant leadership experience
• Experience running a business, business unit, or function with its own budget and team
• Strong financial acumen: P&L management, budgeting, forecasting
• Track record building, leading, developing, and mentoring high-performing teams
• Strategic thinking and analytical skills, with the ability to translate vision into actionable plans

Responsibilities

• Execute and own the operating model with strategy, growth, and product/technology focus
• Define and drive strategies to meet growth plans and operating objectives
• Improve operational efficiency and scalability to maximize profitability
• Grow revenue through cross-selling and new market penetration
• Lead initiatives across sales, customer success, and R&D
• Prioritize customer satisfaction and retention through strong service delivery
• Own the product strategy and roadmap, balancing new development with maintenance
• Own the budget and forecast, managing monthly, quarterly, and annual cycles

Skills

P&L management

Leadership

Strategy

Forecasting

Budgeting

Analytical thinking

Cross-functional collaboration

Job description

Our client is software business serving enterprise service brands, connecting them with their third-party networks and end customers on a single platform. The company is trusted by leading names across their industry too.

The Role

As Managing Director, you will lead this business with full ownership and accountability for its P&L, team, product, and growth. You will be setting strategy, driving operational excellence, and building the team required to scale profitably.

Given the time zone alignment required with the business and its customer base, we are ideally seeking candidates based in the US.

Key Responsibilities

Business Strategy & Operations

• Execute against an operating model built on four pillars: strategy and positioning, operational excellence, growth, and product/technology strategy.
• Define and execute strategies to achieve growth plans and operating objectives, with a focus on continuous improvement.
• Improve operational efficiency and scalability to optimize performance and maximize profitability.
• Grow revenue by identifying new opportunities, including cross-selling and new market penetration.
• Lead initiatives across sales, customer success, and R&D.
• Prioritize customer satisfaction and retention through strong solutions, service delivery, and support.
• Own the product strategy and roadmap, balancing new development with maintenance to win and retain customers.
• Assume full P&L responsibility, focused on revenue, ROI, EBITDA, and customer retention metrics.
• Own the budget and forecast, ensuring efficient financial management on a monthly, quarterly, and annual basis.

Building Effective Teams

• Build, coach, and lead high-performing teams across the business.
• Cultivate a culture of performance, continuous improvement, collaboration, and innovation.
• Provide clear direction and motivate teams toward measurable results.

Experience

• 4+ years' experience in management consulting or a technology/software business, with significant leadership experience running a business, business unit, or function with its own budget and team.
• Experience as a business operations leader with a commercial, customer-centric, continuous improvement mindset.
• Experience in sales, customer service, or product development is an asset.
• Strong financial acumen (P&L management, budgeting, forecasting).
• Track record building, leading, developing, and mentoring high-performing teams.
• Strong strategic thinking and analytical skills, with the ability to translate vision into actionable plans.

Personal Characteristics

• Entrepreneurial, results-oriented, driven, and proactive.
• Thrives in a fast-paced environment and adapts quickly to change.
• High degree of accountability and ownership.
• Strategic and hands-on.