Senior Manager, Build Operations & AI Enablement

Zapier Inc.; United States, Northern America, Americas; Hybrid; USD 140.000 - 210.000; Vollzeit

Zusammenfassung

Zapier is seeking a Senior Manager, Build Operations to lead a four-person team and partner across the organization to surface insight, accelerate delivery, and reduce operational drag for Zapier's engineering and product teams. You’ll drive execution on the most critical work and establish a trusted operating rhythm that scales across the company.

You will design and socialize the operating model Build runs on, ensuring visibility, alignment, and a single source of truth for what’s shipping and

Qualifikationen

• Operational backbone of an engineering or product org.
• Experience running cross-functional programs across teams.
• Translate technical concepts for non-technical audiences.
• Strong project and program management fundamentals.
• Ability to partner across functions and influence without relying on title.

Aufgaben

• Restore execution capacity on the P0 workstreams blocking Finance and Build leadership.
• Provide the operational layer Build needs to execute strategy, and drive the prioritized work.
• Design and socialize the operating model Build runs on and extend to go-to-market.
• Build, own, and scale the connected visibility layer—live view of what’s shipping and ownership.
• Own the dependency and primitive-ownership routing layer across teams.
• Drive adoption through enablement, feedback loops, and continuous improvement cycles.
• Partner with Build and GTM leadership to spot adoption gaps and secure resources.
• Build trust and durable relationships with Build's senior leaders; be the operational partner they rely on.
• Secure headcount, stabilize the team, and shore up the platforms the org depends on.
• Document operational decisions and trade-offs; write proposals that win senior alignment.

Kenntnisse

Cross-functional leadership

Program management

Stakeholder influence

AI integration

Ambiguity tolerance

Jobbeschreibung

Zapier is seeking a Senior Manager, Build Operations to lead a four-person team and partner across the organization to surface insight, accelerate delivery, and reduce operational drag for Zapier's engineering and product teams. You’ll drive execution on the most critical work and establish a trusted operating rhythm that scales across the company.

You will design and socialize the operating model Build runs on, ensuring visibility, alignment, and a single source of truth for what’s shipping and