Senior Manager, Aquatics & Operations

The J; Olathe (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical & dental insurance

Paid time off

403b retirement plan with employer

Free family membership

Staff discounts

Job summary

The J in Kansas City, KS seeks a Senior Manager, Aquatics to lead all aquatics programs, ensure safety, drive financial performance, and enhance member experience across indoor pools, outdoor pools, and training operations.

You will manage a team of managers, instructors, and lifeguards, develop budgets, coordinate with cross-departments, and implement strategies to grow participation while maintaining the highest safety standards.

Qualifications

• 4+ years' experience as Director or Manager of an Aquatics program
• 3+ years’ business development experience with a proven record of growing revenue in an Aquatics or similar program
• Be or become Lifeguard Instructor Trainer certified (LGIT) and Water Safety Instructor Trainer certified (WSIT)
• Current CPR, AED and First Aid certification, American Red Cross Lifeguard, Lifeguard Instructor, First Aid/CPR/AED, and American Red Cross CPR Pro Rescuer
• Aquatic Facility Operator certification or Certified Pool & Spa Operator, preferred but not required
• Knowledge of municipal aquatics recreation with programming for all ages and abilities
• Understanding of community aquatics institutions, procedures, processes and aquatics operating systems
• Ability to manage fiscal records and develop, prepare and implement program budgets
• Knowledge of federal, state and local aquatics facility health and safety regulations and codes, including American Red Cross curriculum standards
• Strong management skills including leadership, supervisory, problem analysis and decision-making, planning and organizing, adaptability/flexibility, and time management
• Excellent oral communication skills, strong interpersonal skills for working with a diverse population including other employees, program participants, and members
• Excellent verbal and written communication skills for developing reports, correspondence, policies, procedures, and organizational communication
• Proficiency with technology related to word processing software, client retention management systems, finances, customer relations/service and employee management
• Demonstrates a strong work ethic and strong customer service orientation
• Maintains appearance of fairness in dealings with staff and members
• Maintains consistent and punctual attendance

Responsibilities

• Oversee aquatics managers, staffing and team development, ensuring exceptional customer service, and maintaining the highest standards of safety, risk management, and regulatory compliance.
• Establishes systems and methods for training, motivating the work team and a system of communication and cooperation among staff.
• Directs the entire department with up to 140 employees during the peak summer months. Supervises the duties and responsibilities of the aquatics managers.
• Responsible for the financial performance of the aquatics operation, including the development, management, and oversight of annual and operational budgets.
• Forecasts revenue and expenses, managing payroll and operating costs, allocating resources effectively, monitoring financial performance against established goals, and identifying opportunities to improve revenue and operational efficiency.
• At interim and year end reviews, be on pace for year-to-date board approved revenue and expense budgets.
• Manage other activities such as facility pool rentals, point of sale, chemical expenses, new opportunities for expansion and growth.
• Works closely with senior leadership and other departments to align aquatics operations with the company’s overall strategic goals.
• Identify opportunities for shared pool usage and efficiency, and ensure Aquatics operates effectively, safely, and profitable while delivering high-quality experience for members, the community and all staff.
• Develop and implement new strategies for improving program participation. Monitor competitor programs, services, and sales.
• Works with Marketing Communications to oversee publicity, signage, and digital/traditional/social media marketing.
• Manage and maintain a clean, safe, functional, and attractive Aquatics area.
• Educate staff, members, and parents and improve, when necessary, the required safety policies established for the department.

Job description

The J in Kansas City, KS seeks a Senior Manager, Aquatics to lead all aquatics programs, ensure safety, drive financial performance, and enhance member experience across indoor pools, outdoor pools, and training operations.

You will manage a team of managers, instructors, and lifeguards, develop budgets, coordinate with cross-departments, and implement strategies to grow participation while maintaining the highest safety standards.