Senior Manager, Aquatics

Krpa; Overland Park (KS); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, life保险与长期残疾保险

PTO and paid holidays

403b retirement plan with employer 4%+

Free family membership to facilities

Staff discounts on programs

Résumé du poste

The Jewish Community Center of Greater Kansas City – “The J” is seeking a Senior Manager, Aquatics to lead our diverse aquatics operations, including indoor pools, outdoor facilities, and upcoming slides and lazy river. You will oversee managers, lifeguards, instructors, and support staff to deliver exceptional customer experiences and safe programs.

You will drive strategic planning, fiscal performance, and cross-department collaboration with Marketing and Operations to grow participation and

Qualifications

• 4+ years' experience as Director or Manager of an Aquatics program.
• 3+ years’ business development experience with revenue growth in an Aquatics or similar program.
• Be or become LGIT and WSIT certified; CPR/AED/First Aid current.
• American Red Cross Lifeguard/Instructor certifications.
• Aquatic Facility Operator or CPO certification preferred.
• Knowledge of municipal aquatics programming.
• Strong management, leadership, problem analysis, decision-making, planning, organizing, and time management.
• Excellent oral and written communication; ability to work with diverse populations.
• Proficiency with technology related to word processing, CRM, finances and employee management.

Responsabilités

• Oversee aquatics managers, staffing and team development, ensuring exceptional customer service and safety.
• Establish systems for training, motivation, and inter-staff communication.
• Directs department with up to 140 employees during peak summer.
• Manage annual budgets and financial performance of aquatics operations.
• Forecast revenue and expenses; control payroll and operating costs.
• Collaborate with other departments on strategy, marketing and facility usage.
• Maintain safe, clean, and attractive aquatics areas.
• Ensure compliance with federal, state and local safety regulations.

Connaissances

Leadership

Budget management

Team development

Safety policy knowledge

Customer service

Communication

Staff supervision

Strategic planning

Formation

LGIT certification

WSIT certification

ARC Lifeguard/Instructor certifications

CPR/AED/First Aid

Certified Pool & Spa Operator (CPO)

Facility operations certification

Outils

CRM systems

MS Office

Budgeting software

Description du poste

\"The Jewish Community Center of Greater Kansas City – “The J” - is seeking an enthusiastic and self-motivated individual to manage aquatics and provide opportunities for fitness, training, recreation, and fun in a welcoming and inclusive environment. The J’s Aquatics facilities include an indoor pool utilized for year-round American Red Cross swim lessons, group fitness classes, lap swimming and water therapy; additionally opening Fall 2027 is a new indoor recreational pool that includes 3 different sized slides, lazy river, and zero-depth entry with small splash pad. Our summer outdoor facilities include an Olympic-size pool with diving boards, family-friendly water slides, splash pad area and a toddler pool. All pools are always monitored by certified lifeguards. The J also offers Lifeguard, WSI and CPR/AED training and a swim team with pre-compete, competitive, and dive team options. The aquatics department at The J has provided services to over 1,500 group lesson registrants and 400 custom lesson clients annually.

The Senior Manager, Aquatics is responsible for strategic and tactical leadership, financial performance, the safety of the patrons, pools, and deck, and overall management of the company’s aquatics operations. The Senior Manager, Aquatics ensures their team of managers, supervisors, instructors, and lifeguards meet and exceed expectations in terms of customer satisfaction, goals, and overall experience.

Benefits

Medical, dental, vision, life insurance and long-term disability insurance
Paid Time Off and paid holidays
403b Retirement plan (non-profit version of a 401k) with employer contribution and match
Free Family Membership to our facilities (fitness center, pool, etc.)
Staff discounts on preschool, camp, after-school care and more

Responsibilities

Leadership

• Oversee aquatics managers, staffing and team development, ensuring exceptional customer service, and maintaining the highest standards of safety, risk management, and regulatory compliance.
• Establishes systems and methods for training, motivating the work team and a system of communication and cooperation among staff.
• Directs the entire department with up to 140 employees during the peak summer months. Supervises the duties and responsibilities of the aquatics managers.

Fiscal Management

• Responsible for the financial performance of the aquatics operation, including the development, management, and oversight of annual and operational budgets.
• Forecasts revenue and expenses, managing payroll and operating costs, allocating resources effectively, monitoring financial performance against established goals, and identifying opportunities to improve revenue and operational efficiency.
• At interim and year end reviews, be on pace for year-to-date board approved revenue and expense budgets.
  Manage other activities such as facility pool rentals, point of sale, chemical expenses, new opportunities for expansion and growth.

Cross-Departmental Strategy Development

• Works closely with senior leadership and other departments to align aquatics operations with the company’s overall strategic goals.
  Identify opportunities for shared pool usage and efficiency, and ensure Aquatics operates effectively, safely, and profitable while delivering high-quality experience for members, the community and all staff.
• Develop and implement new strategies for improving program participation. Monitor competitor programs, services, and sales.
• Works with Marketing Communications to oversee publicity, signage, and digital/traditional/social media marketing.

Safety and Facilities

• Manage and maintain a clean, safe, functional, and attractive Aquatics area.
• Educate staff, members, and parents and improve, when necessary, the required safety policies established for the department.

• 4+ years' experience as Director or Manager of an Aquatics program
• 3+ years’ business development experience with a proven record of growing revenue in an Aquatics or similar program
• Be or become Lifeguard Instructor Trainer certified (LGIT) and Water Safety Instructor Trainer certified (WSIT)
  Current CPR, AED and First Aid certification, American Red Cross Lifeguard, Lifeguard Instructor, First Aid/CPR/AED, and American Red Cross CPR Pro Rescuer
• Aquatic Facility Operator certification or Certified Pool & Spa Operator, preferred but not required
• Knowledge of municipal aquatics recreation with programming for all ages and abilities
• Understanding of community aquatics institutions, procedures, processes and aquatics related aquatics operating systems
• Ability to manage fiscal records and develop, prepare and implement program budgets
• Knowledge of federal, state and local aquatics facility health and safety regulations and codes, including American Red Cross curriculum standards
  Strong management skills including leadership, supervisory, problem analysis and decision-making, planning and organizing, adaptability/flexibility, and time management
• Excellent oral communication skills, strong interpersonal skills for working with a diverse population including other employees, program participants, and members
• Excellent verbal and written communication skills for developing reports, correspondence, policies, procedures, and organizational communication
• Proficiency with technology related to word processing software, client retention management systems, finances, customer relations/service and employee management
• Demonstrates a strong work ethic and strong customer service orientation
• Maintains appearance of fairness in dealings with staff and members
• Maintains consistent and punctual attendance

Physical Requirements

• Must be able to move freely around the Fitness, Sports & Aquatics facilities
• Must be able to lift 50 lbs.
• Must be able to sit, stand, and walk for extended periods of time outdoors
• Good vision to surveil assigned zones and identify patrons in need of assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus