Senior Manager, Americas E‑Commerce Operations

PUMA North America, Inc.; Boston (MA); On-site; USD 68,000 - 92,000; Full time

Job summary

PUMA North America, Inc. seeks a Senior Ecommerce Program Manager to own and accelerate the operational engine across the Americas, aligning with global priorities while enabling regional growth.

You will establish structured cadences, drive performance reviews, and ensure visibility of KPIs and risks across markets. In this role you coordinate with global functions, manage complex programs, and deliver cross-market initiatives like marketplace and social commerce projects, with a strong

Qualifications

• 6+ years of relevant experience in Consulting, Corporate Strategy, Ecommerce, or similar roles within consumer, retail or digital businesses.
• Strong program management and execution capability, with a track record of driving initiatives across multiple stakeholders.
• High degree of structure and discipline, with the ability to manage complex cadences and multiple priorities simultaneously.
• Strong analytical skills, with the ability to interpret performance data and translate insights into actions.
• Excellent stakeholder management skills, with the ability to work effectively across global and regional teams.
• High ownership mindset and ability to operate in fast-paced, evolving environments.
• Strong communication skills, with the ability to clearly structure and present information for senior audiences.

Responsibilities

• Own the operational engine that drives Ecommerce performance across the Americas — ensuring strong execution discipline, clear accountability, and consistent delivery against global priorities, while amplifying leverage for the Americas hub leader to focus on shaping commercial growth and strategic direction.
• Establish and manage a structured operating cadence across Americas E-Commerce teams
• Support preparation of key business reviews (MBRs, regional reviews, leadership updates)
• Track commercial performance across markets, ensuring clear visibility on KPIs, trends and risks
• Identify performance gaps and ensure appropriate follow-up actions are driven across markets
• Support documentation and communication of global commercial guidance and frameworks & playbooks
• Coordinate rollout and adoption of global playbooks across key functional areas (performance marketing, content, CRM, data optimization, etc.)
• Monitor adherence to global commercial guardrails (budget allocation, channel mix, promotional strategy, etc.)
• Act as the primary coordination point between Americas markets and global functional teams
• Ensure alignment between global priorities and market execution, proactively identifying and resolving friction points
• Provide program management support for key regional and global initiatives led by the Americas Hub
• Track progress of strategic initiatives, ensuring timelines, deliverables and outcomes are met
• Support execution of high-priority commercial projects (e.g. marketplace commercialization, social commerce, AI commerce and more)
• Ensure clear ownership, accountability and follow-through across all initiatives
• Facilitate knowledge sharing and best practice exchange across Americas markets, and global hubs

Skills

6+ years experience

Program management

Structure and discipline

Analytics and data interpretation

Stakeholder management

Strong communication

Job description

PUMA North America, Inc. seeks a Senior Ecommerce Program Manager to own and accelerate the operational engine across the Americas, aligning with global priorities while enabling regional growth.

You will establish structured cadences, drive performance reviews, and ensure visibility of KPIs and risks across markets. In this role you coordinate with global functions, manage complex programs, and deliver cross-market initiatives like marketplace and social commerce projects, with a strong