Senior Manager, Americas Client Service Operations

Wellington Management Company; Boston (MA); On-site; USD 120,000 - 225,000; Full time

Job summary

Wellington Management Company in Boston seeks a Manager for Americas Client Service Operations to lead and manage the US CSO team. This role involves collaboration with various teams to enhance client experiences and operational support while driving transformation initiatives.

The ideal candidate will have over 10 years in client operations, with at least 5 in leadership. Competitive compensation includes a salary range from USD 120,000 to 225,000, along with additional rewards.

Qualifications

• 10+ years of experience in client operations, investment operations, or a related field.
• At least 5 years in a leadership role.
• Proven success in building and scaling teams.

Responsibilities

• Lead and manage the US CSO team with operational support.
• Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs).
• Mentor and develop a high-performing, client-focused team.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Job description

Wellington Management Company in Boston seeks a Manager for Americas Client Service Operations to lead and manage the US CSO team. This role involves collaboration with various teams to enhance client experiences and operational support while driving transformation initiatives.

The ideal candidate will have over 10 years in client operations, with at least 5 in leadership. Competitive compensation includes a salary range from USD 120,000 to 225,000, along with additional rewards.