Senior Manager, AI Search & Conversational (Remote)
SmartRecruiters, Inc.
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Benefits offered by this job
Job summary
ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead advanced enterprise search and conversational AI capabilities in a remote-friendly role. The Intelligent Services team defines the connective tissue powering enterprise search and Now platform AI, with impact on user experience and enterprise outcomes.
The role emphasizes leadership, technical depth, and customer-centric innovation, guiding cross-functional teams to deliver measurable business value while scaling
Qualifications
- 10+ years building and leading high-performing product teams
- 8+ years in software product management with search/RAG
- Strong understanding of AI/ML frameworks and modern search tech
- Track record delivering scalable features with outcomes focus
- Deep empathy for users and translating needs into solutions
- Use qualitative and quantitative insights to guide strategy and measure success
Responsibilities
- Set the vision for Enterprise Search & AI strategy and product
- Own outcomes and secure executive buy-in with measurable impact
- Lead engineering, ML research, UX research, and design with clear requirements
- Champion user-driven innovation via pilots and market insights
- Drive adoption by embedding search and GenAI across the platform
- Define and refine metrics for real-world performance and value
- Manage and mentor a team of 4+ Product Managers
Skills
Tools
Job description
ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead advanced enterprise search and conversational AI capabilities in a remote-friendly role. The Intelligent Services team defines the connective tissue powering enterprise search and Now platform AI, with impact on user experience and enterprise outcomes.
The role emphasizes leadership, technical depth, and customer-centric innovation, guiding cross-functional teams to deliver measurable business value while scaling
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