Remote Senior Manager - AI Enterprise Search

SmartRecruiters, Inc.; Addison (TX); Hybrid; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead advanced enterprise search and conversational AI initiatives within the Intelligent Services layer of the AI Innovation organization. This high-impact role guides the development of foundational search capabilities and agentic AI to power Now Platform experiences.

You will manage 4+ PMs, work with engineering, ML research, UX, and design teams, and drive measurable business value while shaping how users interact

Qualifications

• 10+ years leading high-performing product teams.
• 8+ years in enterprise search product management.
• Experience with Retrieval-Augmented Generation (RAG).
• Strong understanding of AI/ML frameworks and modern search tech.
• Proven ability to deliver scalable, high-quality features.
• Customer-centric problem solving and empathy for users.
• Data-driven decision making with qualitative and quantitative insights.

Responsibilities

• Set vision for Enterprise Search & AI; define product strategy for search, RAG, QA.
• Own outcomes; secure executive buy-in and drive measurable impact.
• Lead with technical depth; guide engineering, ML, UX, and design partners.
• Champion user-driven innovation through pilots and market insights.
• Drive adoption; embed search/GenAI across the ecosystem.
• Define metrics to capture real-world performance and business value.
• Develop future leaders; mentor 4+ Product Managers.

Skills

Leadership

Enterprise Search

AI/ML fluency

Execution

Customer focus

Data-driven mindset

Strategic thinking

Tools

Moveworks

Glean

Elasticsearch

Coveo

Job description

ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead advanced enterprise search and conversational AI initiatives within the Intelligent Services layer of the AI Innovation organization. This high-impact role guides the development of foundational search capabilities and agentic AI to power Now Platform experiences.

You will manage 4+ PMs, work with engineering, ML research, UX, and design teams, and drive measurable business value while shaping how users interact