AI-Driven Care Process Innovation Lead

Samsung Electronics America; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Employee purchase program

Job summary

Samsung Electronics America is seeking a senior leader to drive North America’s Customer Service Process Innovation. The role focuses on transforming business processes, adopting AI and intelligent automation, and improving performance across Care divisions.

You will coordinate with North America units, Korea HQ, and global partners for strategic AI initiatives. The role emphasizes leadership of cross-functional teams, data-driven decision making, and governance of AI initiatives within SEA

Qualifications

• Bachelor's degree in a related field. MBA preferred but not required.
• Minimum 8+ years of project management, budget management, and financial/operational analysis.
• Experience presenting to executive management and driving process improvements.
• PM knowledge; PMP certification a plus.

Responsibilities

• Lead large-scale process improvements and initiatives across major businesses.
• Set up and manage KPIs with senior leadership for continuous performance gains.
• Lead project teams and ensure objectives are met and reported.
• Define project scope, develop work plans, implement and monitor progress.

Skills

Project management

Budget management

Analytical skills

Communication

Team leadership

Multi-tasking

Microsoft Office

Korean language

Education

Bachelor's degree

MBA preferred

Tools

ERP

CRM

SaaS

Mobile applications

Job description

Samsung Electronics America is seeking a senior leader to drive North America’s Customer Service Process Innovation. The role focuses on transforming business processes, adopting AI and intelligent automation, and improving performance across Care divisions.

You will coordinate with North America units, Korea HQ, and global partners for strategic AI initiatives. The role emphasizes leadership of cross-functional teams, data-driven decision making, and governance of AI initiatives within SEA