Senior Manager, AI Platform & Enterprise SaaS Ops

Procore Technologies, Inc.; Austin (TX); On-site; USD 198,000 - 273,000; Full time

Job summary

Procore Technologies, Inc. seeks a Senior Manager, AI & Platform Engineering to lead a newly formed team running the enterprise Claude platform and Atlassian suite (Jira, JSM, Confluence). Based in Austin, TX, you will shape the operating model and drive a successful company-wide rollout.

You will hire and mentor staff, manage vendor SOWs, collaborate with Enterprise AI Office, Security, and Legal, and own platform roadmap, change management, and security reviews.

Qualifications

• Demonstrated leadership experience in platform, infrastructure, or SRE environments.
• Experience standing up a new team or function, not just running an established one.
• Familiarity with enterprise SaaS administration, Claude or similar AI platforms, or large-scale rollout.
• Working knowledge of identity and access concepts such as SSO and Okta.

Responsibilities

• Lead day-to-day work of the AI platform and SaaS administration functions.
• Own the Claude enterprise platform roadmap and drive adoption through change management.
• Oversee MCP roadmap, connector design, security review, and contractor-to-permanent transitions.
• Enable AI capabilities for employees and builders with secure workflows.
• Own the Claude rollout timeline, provisioning, connectors, and support model.
• Hire, develop, and manage performance of the team; scope contractor SOWs.
• Represent Enterprise IT in governance forums with AI Office, Security, and Legal.
• Oversee business/IT administration of Atlassian/SaaS in partnership with stakeholders.

Skills

Leadership

Team building

SaaS administration

Identity access

Vendor management

Ambiguity tolerance

Tools

Claude AI platform

Atlassian Suite Admin

Okta IAM

Job description

Procore Technologies, Inc. seeks a Senior Manager, AI & Platform Engineering to lead a newly formed team running the enterprise Claude platform and Atlassian suite (Jira, JSM, Confluence). Based in Austin, TX, you will shape the operating model and drive a successful company-wide rollout.

You will hire and mentor staff, manage vendor SOWs, collaborate with Enterprise AI Office, Security, and Legal, and own platform roadmap, change management, and security reviews.