Senior Manager AI/ML Engineering (Flex)

UPS; Mahwah (NJ); Hybrid; USD 150,000 - 190,000; Full time

Job summary

United Parcel Service, Inc. in the United States seeks a Senior Manager AI/ML Engineering to lead design, development and production delivery of enterprise AI applications, leveraging Generative AI, agentic AI, cloud-native technologies and enterprise systems.

The role supports an enterprise BI platform delivering AI agents across finance and HR such as payroll, benefits, labor contracts, and financial planning, coordinated through cross-domain orchestration and an ontology-driven knowledge

Qualifications

• Experience building AI-powered solutions using LangGraph, LangChain, GCP, RAG, MCP and knowledge graphs.
• Lead the design, development and production delivery of enterprise AI applications.
• Strong engineering and architecture fundamentals with hands-on AI delivery experience.

Responsibilities

• Lead end-to-end AI/ML engineering across frontend, backend, AI/agent layers, orchestration, integrations, data, and cloud services, and mentor a team of AI/ML and software engineers.
• Define scalable, reusable architecture patterns supporting enterprise AI initiatives.

Skills

AI/ML engineering

Team leadership

Architectural patterns

Tools

LangGraph

LangChain

GCP

RAG

MCP

Knowledge graphs

Observability frameworks

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

THIS POSITION IS HYBRID AND WILL REQUIRE CANDIDATES TO WORK IN THE FOLLOWING UPS IT LOCATIONS: NEW JERSEY, ATLANTA, MARYLAND, AND KENTUCKY OFFICE 3 DAYS A WEEK

We are seeking a highly skilled Senior Manager AI/ML Engineering to lead the design, development, and production delivery of enterprise AI applications incorporating Generative AI, agentic AI, cloud-native technologies, and enterprise systems . This role supports an enterprise business intelligence platform that delivers domain AI agents across finance and HR areas such as payroll, benefits, labor contracts, and financial planning , coordinated through cross-domain orchestration and an ontology-driven knowledge graph. The ideal candidate combines strong engineering and architecture fundamentals with hands-on experience building AI-powered solutions using technologies such as LangGraph, LangChain, GCP, RAG, MCP, knowledge graphs, and modern observability frameworks . This role requires the ability to determine where AI adds value and where deterministic workflows, APIs, rules, and traditional application patterns provide the better solution.

Key Responsibilities

• Lead end-to-end AI/ML engineering across frontend, backend, AI/agent layers, orchestration, integrations, data, and cloud services, and mentor a team of AI/ML and software engineers.

• Define scalable, reusable architecture patterns supporting