Senior Manager, AI Engineering

Greater Giving, Inc.; Alpharetta (GA); On-site; USD 190,000 - 260,000; Full time

Benefits offered by this job

Health coverage

Wellness Week

Paid time off

Equity / Bonuses

Job summary

Global Payments in Alpharetta, GA is seeking an AI Engineering Manager to lead GenAI and ML initiatives, aligning technical delivery with business strategy. You will guide a team of software engineers to build GenAI-powered products and prototypes, integrating GenAI into existing systems to boost efficiency and personalize customer experiences.

You will drive cross-functional collaboration, ensure ethical AI usage, stay abreast of GenAI advances, mentor engineers, manage timelines, and advocate

Qualifications

• Strategic thinker with strong intuition and first principles thinking around business performance.
• Strong project leadership and ability to manage multiple complex and ambiguous priorities across many teams and stakeholders.
• Hands-on engineering experience with production ready Gen AI & ML applications; 6+ years in software; leadership experience.
• Expert on industry trends and various LLMs, including LLM application tools & frameworks.
• Excellent communication and storytelling skills.
• At least a bachelor’s or Master’s degree in Computer Science, AI, or related area.
• Proficiency in stakeholder management to communicate with external stakeholders.
• Experience in strategic planning and execution with strong decision-making to align initiatives with business goals.
• Experience handling compliance and regulatory requirements to ensure engineering practices meet laws.

Responsibilities

• Lead, mentor, and manage a team of software engineers building GenAI-powered products and prototypes to drive value.
• Oversee integration of GenAI into existing products and systems to boost efficiency and personalize experiences.
• Drive cross-functional engagement as ideas move to proof of concept, pilots, and deployment.
• Stay up-to-date with GenAI developments to drive innovation and responsible AI practices.
• Ensure ethical use of AI and adherence to guidelines; facilitate internal COE communications.
• Develop and implement corporate communication strategies to raise awareness of GenAI capabilities.

Skills

GenAI & ML

Strategic thinking

Project leadership

LLMs & frameworks

Communication

Team leadership

Stakeholder management

Compliance awareness

Education

Bachelor's or Master's in CS/AI

Job description

This AI software engineering leadership role is pivotal in delivering strategic Generative AI (GenAI) and Machine Learning (ML) initiatives that will transform Global Payments. As the Manager of AI Engineering, you will lead the strategic integration of artificial intelligence within the business context, driving strategic innovation and transformation. You will oversee the analysis of business processes, identify areas for AI enhancement, and design advanced AI solutions that align with our strategic business objectives. Your deep technical expertise in AI areas and business acumen will help bridging the gap between business vision and technical execution.

RESPONSIBILITIES

• Lead, mentor, and manage a team of software engineers, in building GenAI-powered products, GenAI product components, and GenAI prototypes to help drive value for Global Payment in leveraging new GenAI technology to create value. This work will include assessing & integrating GenAI into our existing products and systems to boost efficiency, personalize consumer experiences, and create entirely new offerings.
• Passionate about customer success with what your teams build. Take care to measure and monitor, that what your teams build is used, and useful to driving business outcomes
• Collaboratively power corporate and market usage of Enterprise-hardened GenAI end-user tools
• Capture opportunities and clarify business/customer problem statement, both for custom AI build-out and 3rd party AI tool adoption
• Drive cross-functional engagement/alignment as we move from idea to tech proof of concept, use case development, pilot, and deployment
• Manage resources and project timelines to ensure successful delivery of projects and deliverables
• Stay up-to-date with the latest developments in GenAI, and related areas, and leverage this knowledge to drive innovation
• Ensure the ethical use of AI, adhering to best practices and guidelines
• Facilitate internal COE communication and collaboration mechanisms
• Develop and implement corporate communication strategies to increase awareness and understanding of generative AI capabilities and updates across Global Payments
• Build and nurture an internal community of GenAI enthusiasts and practitioners, including internal platforms for employees to share GenAI experiences and ideas
• Organize regular internal and external/industry GenAI-focused events and discussions
• Lead by example in adopting innovative practices in corporate communication
• Inspire and motivate your team, and foster a positive and productive work environment consistent with Global Payment’s values

MUST HAVES

• Strategic thinker with strong intuition and first principles thinking around business performance, business drivers, and overall competitive landscape
• Strong project leadership and ability to manage multiple complex and ambiguous priorities across many teams and stakeholders
• Hands on engineering experience with production ready Gen AI & ML application. At least 6 years of experience in software, including building enterprise-grade systems. Should include several years leading an engineering team and work with AI/ML
• Expert on industry trends and various LLMs, including LLM Application development tools & frameworks
• Excellent communication and storytelling skills
• Passionate engineering leader with experience building high performance teams, must lead and manage a team of software engineers, that includes backend, frontend, some design, etc
• At least bachelor’s or Master's degree in Computer Science, AI, or a related area
• Proficiency in stakeholder management to effectively communicate and manage expectations of those linked to the work outside your team
• Experience in strategic planning and execution with strong decision-making skills to align initiatives with business goals and make informed choices that benefit the organization
• Some experience in handling compliance and regulatory requirements to ensure engineering practices adhere to relevant laws and regulations

BONUS ATTRIBUTES

• Experience with Natural Language Processing (NLP) and building conversational AI agents.
• Familiarity with big data technologies (Apache Spark, Kafka)
• Knowledge of data governance and data security best practices.
• Experience with CI/CD tools and automation for AI/ML workflows.
• Knowledge in Snowflake and AWS/GCP cloud technologies.
• Understanding of reinforcement learning and its application in agentic AI.
• Experience with real-time data processing and streaming analytics.
• Publications or contributions to open-source projects in the AI/ML field.

ABILITIES

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.