Senior Manager, AI Engineering

Global Payments; Corpus Christi (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Global Payments seeks an AI Engineering Leader to drive strategic GenAI and ML initiatives. You will oversee a team of engineers, guiding the design and deployment of GenAI-powered products that enhance customer experiences, improve operational efficiency, and unlock new business opportunities.

This role emphasizes ethical AI usage and aligning technical work with business goals. You will collaborate across business units, remain current on GenAI advancements, and lead with data-driven decisions

Qualifications

• Strategic thinker with strong intuition around business performance and competitive landscape.
• Strong project leadership and ability to manage multiple complex priorities across teams.
• Hands-on engineering experience with production-ready GenAI & ML applications; lead an engineering team.
• Excellent communication and storytelling skills.
• Experience building high-performance teams including backend and frontend engineers.
• Bachelor’s or Master’s in CS/AI or related field.
• Proficiency in stakeholder management to communicate with broader stakeholders.
• Experience in strategic planning and execution aligned with business goals.
• Some experience with compliance and regulatory requirements.

Responsibilities

• Lead, mentor, and manage a team of software engineers to build GenAI-powered products.
• Assess and integrate GenAI into existing products to boost efficiency and create new offerings.
• Ensure ethical use of AI and adherence to guidelines.
• Drive cross-functional engagement from idea to concept, pilot, and deployment.
• Develop and nurture GenAI communities and internal platforms for sharing experiences.

Skills

GenAI leadership

AI/ML

Strategic thinking

Cross-functional leadership

Communication

Stakeholder management

Team leadership

Decision making

Education

Bachelor’s or Master’s in CS/AI

Tools

LLM frameworks

CI/CD for AI/ML

Snowflake

AWS/GCP

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

This AI software engineering leadership role is pivotal in delivering strategic Generative AI (GenAI) and Machine Learning (ML) initiatives that will transform Global Payments. As the Manager of AI Engineering, you will lead the strategic integration of artificial intelligence within the business context, driving strategic innovation and transformation. You will oversee the analysis of business processes, identify areas for AI enhancement, and design advanced AI solutions that align with our strategic business objectives. Your deep technical expertise in AI areas and business acumen will help bridging the gap between business vision and technical execution.

RESPONSIBILITIES

• Lead, mentor, and manage a team of software engineers, in building GenAI-powered products, GenAI product components, and GenAI prototypes to help drive value for Global Payment in leveraging new GenAI technology to create value.
• This work will include assessing & integrating GenAI into our existing products and systems to boost efficiency, personalize consumer experiences, and create entirely new offerings.
• Passionate about customer success with what your teams build.
• Take care to measure and monitor, that what your teams build is used, and useful to driving business outcomes
• Collaboratively power corporate and market usage of Enterprise-hardened GenAI end-user tools
• Capture opportunities and clarify business/customer problem statement, both for custom AI build-out and 3rd party AI tool adoption
• Drive cross-functional engagement/alignment as we move from idea to tech proof of concept, use case development, pilot, and deployment
• Manage resources and project timelines to ensure successful delivery of projects and deliverables
• Stay up-to-date with the latest developments in GenAI, and related areas, and leverage this knowledge to drive innovation
• Ensure the ethical use of AI, adhering to best practices and guidelines
• Facilitate internal COE communication and collaboration mechanisms
• Develop and implement corporate communication strategies to increase awareness and understanding of generative AI capabilities and updates across Global Payments
• Build and nurture an internal community of GenAI enthusiasts and practitioners, including internal platforms for employees to share GenAI experiences and ideas
• Organize regular internal and external/industry GenAI-focused events and discussions
• Lead by example in adopting innovative practices in corporate communication
• Inspire and motivate your team, and foster a positive and productive work environment consistent with Global Payment’s values

MUST HAVES

• Strategic thinker with strong intuition and first principles thinking around business performance, business drivers, and overall competitive landscape
• Strong project leadership and ability to manage multiple complex and ambiguous priorities across many teams and stakeholders
• Hands on engineering experience with production ready Gen AI & ML application. At least 6 years of experience in software, including building enterprise-grade systems. Should include several years leading an engineering team and work with AI/ML Expert on industry trends and various LLMs, including LLM Application development tools & frameworks
• Excellent communication and storytelling skills
• Passionate engineering leader with experience building high performance teams, must lead and manage a team of software engineers, that includes backend, frontend, some design, etc
• At least bachelor’s or Master's degree in Computer Science, AI, or a related area
• Proficiency in stakeholder management to effectively communicate and manage expectations of those linked to the work outside your team
• Experience in strategic planning and execution with strong decision-making skills to align initiatives with business goals and make informed choices that benefit the organization
• Some experience in handling compliance and regulatory requirements to ensure engineering practices adhere to relevant laws and regulations

BONUS ATTRIBUTES

• Experience with Natural Language Processing (NLP) and building conversational AI agents.
• Familiarity with big data technologies (Apache Spark, Kafka)
• Knowledge of data governance and data security best practices.
• Experience with CI/CD tools and automation for AI/ML workflows.
• Knowledge in Snowflake and AWS/GCP cloud technologies.
• Understanding of reinforcement learning and its application in agentic AI.
• Experience with real-time data processing and streaming analytics.
• Publications or contributions to open-source projects in the AI/ML field.

ABILITIES

• Ability to work proactively with a high level of initiative and accuracy.
• Ability to manage multiple assignments effectively and meet established deadlines.
• Strong interpersonal skills to interact professionally with staff and stakeholders.
• Excellent organizational skills and attention to detail.
• Critical thinking ability ranging from moderately to highly complex tasks.
• Flexibility in adapting to changing business needs and priorities.
• Ability to work creatively and independently with minimal supervision.
• Ability to utilize experience and judgment in accomplishing goals.
• Experience in navigating organizational structures and collaborating across teams.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

linkedin.com/in/shonali-r-66744622 -SB payments/benefits/ Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].