Senior Manager, AI Enablement & Change

Zscaler; United States; On-site; USD 130,000 - 190,000; Full time

Job summary

Zscaler seeks a Senior Manager, AI Enablement & Organizational Change to join our team. This is a San Jose, CA role, reporting to the VP, Digital Employee Experience in the IT Digital Employee Experience department.

The Senior Manager will lead programs that help employees successfully adopt new technologies, AI capabilities, and ways of working. The role will manage a team responsible for organizational change management across major IT initiatives, employee technology communications, general

Qualifications

• Demonstrated fluency with generative AI and emerging AI technologies, with experience translating AI capabilities into practical employee use cases, workflows enablement programs, or adoption strategies.
• 8+ years of experience in organizational change management, technology adoption, employee enablement, communications, or learning, with demonstrated experience leading complex enterprise-wide change initiatives.
• Proven experience developing and executing organizational change strategies for major technology or digital transformation programs, including stakeholder engagement, change impact and readiness, communications, learning, adoption, and reinforcement.
• Strong executive communication and cross-functional influence skills, with demonstrated ability to translate complex technology and business concepts into clear, compelling, and actionable experiences for diverse audiences.
• 3+ years of experience leading and developing teams and build

Responsibilities

• Lead scalable AI enablement and adoption programs that help employees build skills, confidence, and behaviors to effectively use general productivity AI, including learning experiences, campaigns, communities, leader enablement, and adoption measurement
• Partner with functional and technology leaders to understand business needs, identify high-value AI use cases, and develop tailored enablement approaches to integrate AI into workflows
• Drive organizational change for strategic IT programs, including stakeholder engagement, change impact assessments, readiness planning, communications, training, adoption, and reinforcement
• Manage employee-facing IT change communications and engagement programs, translating technology changes into clear, relevant, and actionable experiences
• Build and manage a high-performing team focused on AI enablement, organizational change, and communications while establishing repeatable methodologies, measurement practices, and scalable cross-functional workflows

Skills

Generative AI fluency

Organizational change management

Technology adoption

Executive communication

Team leadership

Cross-functional collaboration

Job description

Zscaler seeks a Senior Manager, AI Enablement & Organizational Change to join our team. This is a San Jose, CA role, reporting to the VP, Digital Employee Experience in the IT Digital Employee Experience department.

The Senior Manager will lead programs that help employees successfully adopt new technologies, AI capabilities, and ways of working. The role will manage a team responsible for organizational change management across major IT initiatives, employee technology communications, general