Senior Manager, AI-Driven Customer Analytics & Experience

Colgate; Piscataway Township (NJ); Hybrid; USD 139,000 - 174,000; Full time

Job summary

Colgate-Palmolive, a global consumer products company, seeks a Sr. Manager for Customer Analytics and Experience in North America. You will build predictive models, manage data sources, and collaborate with global analytics teams to drive sales and insights.

The role emphasizes leveraging ML/AI, leading a reporting team, and partnering with Customer Engagement, Service, and Logistics to implement analytics in business processes. Hybrid work model is offered.

Qualifications

• Bachelor's degree in statistics, data science or similar field.
• 10+ years of experience delivering analytical insights and solutions.
• Experience collaborating with cross-functional, dynamic teams.
• Proficiency in Python, SQL, PySpark, SparkR; solid ML/AI fundamentals.

Responsibilities

• Lead NA Customer Engagement Analytics strategy and data landscape assessment.
• Collaborate with GIT and Global Supply Chain Analytics teams on global scale.
• Prioritize datasets, reports, and technology needed for insights.
• Define KPIs and data governance for consistent insights.
• Leverage AI/GenAI to improve day-to-day efficiency and growth.
• Manage a team delivering predictive models and ad-hoc data needs.

Skills

Python

SQL

PySpark

SparkR

Power BI

Domo

Looker

Sigma

Education

Bachelor's degree in Statistics/Analytics/Data Science

Master's degree preferred

Tools

Snowflake

Circana

NielsenIQ

1010data

Job description

Colgate-Palmolive, a global consumer products company, seeks a Sr. Manager for Customer Analytics and Experience in North America. You will build predictive models, manage data sources, and collaborate with global analytics teams to drive sales and insights.

The role emphasizes leveraging ML/AI, leading a reporting team, and partnering with Customer Engagement, Service, and Logistics to implement analytics in business processes. Hybrid work model is offered.