Senior Manager, AI-Driven Benefits Ops (Remote)

Zscaler; Santa Clara, Bellevue (CA, WA); Hybrid; USD 144,000 - 205,000; Full time

Benefits offered by this job

Time off plans

Parental leave options

Retirement options

In-office perks

Job summary

Zscaler is seeking a Senior Manager, AMS Benefits Operations to own end-to-end benefits programs across AMS and LOA, leveraging AI tooling to reduce manual work. This role reports to the Director, People Services & Global Process Excellence and partners across Total Rewards and HRIS.

This hybrid (Santa Clara, CA or Bellevue, WA) or Remote US position focuses on scalable processes, data integrity, and exceptional employee experience while building a team of benefits and leave specialists.

Qualifications

• 7+ years of benefits and LOA experience, with at least 3 years in a direct people management role.
• Deep knowledge of US health and welfare benefits, LOA administration, and regulatory frameworks.
• Proven track record of operational improvement and scalable benefits operations.
• Strong systems fluency with experience managing TPA and carrier relationships, SLA monitoring, and data integrity accountability.
• Experience integrating AI tools to streamline workflows.

Responsibilities

• Own end-to-end operational delivery of AMS benefits programs, including carrier and TPA management, employee experience, compliance, and data integrity across HRIS platforms while leveraging AI tools to drive efficiency.
• Serve as the primary operational interface to the Benefits COE, Payroll, HRIS, Legal, and People Services to drive cross-functional alignment and resolve gaps.
• Lead the full AMS LOA lifecycle in partnership with LOA vendors from intake through return-to-work to ensure compliance and an exceptional employee experience.
• Manage, develop, and retain a team of benefits and leave specialists while setting clear expectations, building development plans, and modeling AI-native ways of working.
• Own operational vendor relationships with AMS carriers, brokers, and TPAs by holding partners accountable to SLAs and driving process automation.

Skills

Leadership

Cross-functional collaboration

Ownership

Strategic thinking

AI tooling adoption

Tools

HRIS

TPA management

Data integrity

SLA monitoring

Job description

Zscaler is seeking a Senior Manager, AMS Benefits Operations to own end-to-end benefits programs across AMS and LOA, leveraging AI tooling to reduce manual work. This role reports to the Director, People Services & Global Process Excellence and partners across Total Rewards and HRIS.

This hybrid (Santa Clara, CA or Bellevue, WA) or Remote US position focuses on scalable processes, data integrity, and exceptional employee experience while building a team of benefits and leave specialists.