Senior Manager, Agile Practice Management

9025 CVS Shared Services Resources LLC; Arizona; Hybrid; USD 107,000 - 284,000; Full time

Benefits offered by this job

Bonus program

Equity program

Comprehensive benefits

Job summary

CVS Health is seeking an experienced Agile Coach to direct and grow high-performing teams across the organization. You will guide Scrum teams, protect momentum, and partner with Product Owners to optimize backlogs and deliver value.

This role emphasizes governance, data-driven improvement, cross-functional collaboration, and continuous learning. ICP/ICP-related certs are preferred; 7–10+ years in technical delivery; Bachelor's degree preferred.

Qualifications

• 7-10+ years of experience in technical project execution and delivery.
• ICAgile Certified Professional (ICP) or related certification required.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence.
• Adept at collaboration and teamwork.
• Mastery of problem solving and decision making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.
• Bachelor's degree preferred or specialized training.

Responsibilities

• Develop policies and procedures to establish the agile governance framework across the organization.
• Collaborate with multiple departments on project management tools and tracking systems.
• Manage, lead, and communicate with agile teams on the roadmap for agile adoption.
• Conduct research on emerging agile concepts to inform decisions and improvements.
• Consolidate industry benchmarks to identify applicable strategies and approaches.
• Create a repository of research papers on agile practices and Lean thinking.

Skills

Agile coaching

Scrum facilitation

Stakeholder collaboration

Backlog management

Data-driven decision making

Continuous improvement

Problem solving

Growth mindset

Education

Bachelor's degree (preferred)

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Directs activities of the team including overseeing and coordinating Scrum events, ensuring that any obstacles or impediments that hinder the team's progress are identified and addressed. Provides coaching and mentoring to the team and other stakeholders, fostering collaboration and effective communication across teams, and supporting the Product Owner in product backlog management and prioritization. Develops strategy to monitor and measure the team's progress through established metrics, promoting self-organization and autonomy among team members, and driving continuous improvement initiatives to enhance team performance and productivity.

What you will do

Develop policies and procedures to establish the agile governance framework to reinforce standards across the organization. Collaborate with multiple departments on the development of project management tools, tracking systems, communication platforms, and/or automation frameworks. Manage, lead, and communicate with agile teams on the roadmap for agile adoption and gains buy-in from stakeholders at all levels of the organization. Conduct research on emerging agile concepts to inform the decision-making process and drive continuous improvements within the agile practice. Consolidate information on industry benchmarks and case studies to identify potential strategies, techniques, and approaches that can be applied within the organization. Create a repository of academic research papers, journals, and publications on agile practices, Lean thinking, team dynamics, and organizational change. Decide on the application of project management tools and collaboration platforms to enhance the productivity of agile teams. Deliver insights and visibility into the progress and outcomes of agile initiatives through the effective use of reporting. Develop cross-functional collaborations that facilitate information-sharing and resource distribution.

Required Qualifications

• 7-10+ years of experience in technical project execution and delivery
• ICAgile Certified Professional (ICP) or related certification required
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• Resource manager / people leader experience
• Healthcare background w/ focus on Medicare and Medicaid lines of business
• Education Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is: $106,605.00 - $284,280.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window

We anticipate the application window for this opening will close on: 10/26/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.