Senior Manager, Agile Practice Management

CVS Health Corporation; Puerto Rico; Hybrid; USD 107,000 - 284,000; Full time

Job summary

CVS Health is seeking an experienced Agile/Project Leader to direct agile teams, coach stakeholders, and advance product backlog maturity. The role emphasizes governance, collaboration across departments, and leveraging metrics to improve team performance in a healthcare context.

The ideal candidate has extensive agile experience, ICP certification, and strong BI/delivery skills, with a passion for mentoring others in a fast-paced environment.

Qualifications

• 7–10+ years of experience in technical project execution and delivery.
• ICP certification or related certification is required.
• Strong execution, planning, and delivery skills.
• Experience with business intelligence tools and data analysis.
• Excellent collaboration and teamwork abilities.
• Strong problem-solving and decision-making skills.
• Growth mindset with ability to mentor and develop others.

Responsibilities

• Develop policies and procedures to establish an agile governance framework.
• Collaborate across departments to develop project management tools and automation frameworks.
• Lead agile teams on the roadmap and secure buy-in from stakeholders.
• Research emerging agile practices to drive continuous improvement.
• Benchmark industry practices to identify applicable strategies.
• Create repositories of research on agile, Lean thinking, and team dynamics.
• Select and apply project management tools and collaboration platforms.
• Provide reporting on agile initiatives and outcomes.
• Foster cross-functional collaboration and information sharing.

Education

Bachelor's degree

ICAgile Certified Professional (ICP) or related certification

Execution & Delivery

Business Intelligence

Collaboration

Problem Solving

Growth Mindset / Agile

Resource leadership

Healthcare knowledge (Medicare/Medicaid)

Tools

None

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Directs activities of the team including overseeing and coordinating Scrum events, ensuring that any obstacles or impediments that hinder the team's progress are identified and addressed. Provides coaching and mentoring to the team and other stakeholders, fostering collaboration and effective communication across teams, and supporting the Product Owner in product backlog management and prioritization. Develops strategy to monitor and measure the team's progress through established metrics, promoting self-organization and autonomy among team members, and driving continuous improvement initiatives to enhance team performance and productivity.

What you will do

• Develop policies and procedures to establish the agile governance framework to reinforce standards across the organization.
• Collaborate with multiple departments on the development of project management tools, tracking systems, communication platforms, and/or automation frameworks.
• Manage, lead, and communicate with agile teams on the roadmap for agile adoption and gains buy-in from stakeholders at all levels of the organization.
• Conduct research on emerging agile concepts to inform the decision-making process and drive continuous improvements within the agile practice.
• Consolidate information on industry benchmarks and case studies to identify potential strategies, techniques, and approaches that can be applied within the organization.
• Create a repository of academic research papers, journals, and publications on agile practices, Lean thinking, team dynamics, and organizational change.
• Decide on the application of project management tools and collaboration platforms to enhance the productivity of agile teams.
• Deliver insights and visibility into the progress and outcomes of agile initiatives through the effective use of reporting.
• Develop cross-functional collaborations that facilitate information-sharing and resource distribution.

Required Qualifications

• 7-10+ years of experience in technical project execution and delivery
• ICAgile Certified Professional (ICP) or related certification required
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• Resource manager / people leader experience
• Healthcare background w/ focus on Medicare and Medicaid lines of business

Education

Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland).

We anticipate the application window for this opening will close on: 10/26/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.