Senior Manager, Scrum Master

9025 CVS Shared Services Resources LLC; Texas; Hybrid; USD 118,000 - 237,000; Full time

Job summary

CVS Health is seeking a Senior Manager, Scrum Master to lead agile teams, facilitate Scrum events, remove impediments and foster a culture of continuous learning and collaboration within a large health care organization.

The role requires deep experience with Scrum, strong problem solving, and the ability to coach Product Owners and teams, while guiding metrics, tools, and stakeholder communication to drive improvements.

Qualifications

• 7–10 years of work experience in Scrum/Agile environments.
• Strong problem solving, collaboration and execution skills.
• A growth mindset and ability to mentor others in agile practices.

Responsibilities

• Counsels scrum master teams on agile principles to support self-organization and continuous improvement.
• Interprets agile metrics to track progress and report key information.
• Designs tools to evaluate scrum principles in team processes.
• Develops insights from analytics on productivity, velocity and quality.
• Develops stakeholder communication strategies to gather feedback for improvements.
• Facilitates scrum processes and supports the scrum team.
• Implements documentation systems to enable knowledge sharing.
• Instructs team members on agile values and practices for stakeholders and product owners.
• Interfaces with teams and stakeholders to remove obstacles.

Skills

Agile methodologies

Problem solving

Collaboration

Growth mindset

Execution & delivery

Business intelligence

Education

Bachelor's degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Description

The Senior Manager, Scrum Master carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning.

Job Responsibilities

• Counsels scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement.
• Interprets the agile metrics and reporting framework in order to track and report key information and monitor team progress.
• Designs and develops industry-leading process evaluation tools to assess the application of scrum principles in team processes.
• Develops actionable insights from analytics and reports on team productivity, velocity, and quality.
• Develops the stakeholder communication strategy to gather and incorporate feedback into process improvements.
• Handles various responsibilities to facilitate the scrum process and support the scrum team.
• Implements sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools.
• Instructs team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of adopting an agile mindset.
• Interfaces with teams, stakeholders, and external stakeholders to serve as a buffer to potential obstacles.

Required Qualifications

• 7-10 years work experience Adept at problem solving and decision making skills Adept at collaboration and teamwork Adept at growth mindset (agility and developing yourself and others) skills Adept at execution and delivery (planning, delivering, and supporting) skills Adept at business intelligence

Preferred Qualifications

• Certified ScrumMaster (CSM) preferred.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is: $118,450.00 - $236,900.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.