Senior Manager, Agentic Commerce & AI Ecosystems

Accenture

Atlanta (GA)

On-site

USD 150,000 - 270,000

Full time

7 days ago

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Job summary

Accenture Song is seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. You will guide multidisciplinary teams across strategy, digital experience, content, platform integration, data, sales, and accounts to modernize how products, services, and propositions engage customers in AI-enabled journeys.

The role emphasizes delivering strategic roadmaps, value cases, and executable plans that align with evolving agent-mediated

Qualifications

10+ years of experience in consulting, digital strategy, commercial strategy, or technology strategy in the Industrials industry.
Experience leading digital transformation, customer experience, commercial strategy, sales effectiveness, product experience, or platform-related initiatives.
Strong understanding of complex B2B buying journeys, industrial channels, dealer or distributor ecosystems, and aftermarket services.
Experience with AI-driven customer experiences, conversational interfaces, emerging digital ecosystem trends, or machine-readable content and data structures.
Understanding of digital marketing, content strategy, product information management, commerce platforms, product experience optimization, or API-based integrations.

Responsibilities

Lead major workstreams that map how industrial buyers navigate agent-influenced journeys across discovery, TCO comparison, specification evaluation, RFQ, purchase, service, and renewal.
Identify where agent mediation creates friction, risk, or competitive advantage, and redesign journeys, propositions, and operating models around the emerging behavior.
Translate emerging agentic commerce trends into industrial use cases, GTM plays, investment priorities, commercial value cases, and executable roadmaps.
Advise senior client leaders on competing across direct, dealer, distributor, marketplace, and procurement ecosystems as buying decisions become AI-mediated.
Lead initiatives that improve how industrial products and services are discovered, interpreted, compared, and engaged across digital and AI-enabled environments.
Define strategies to improve discoverability across search, conversational interfaces, procurement platforms, and partner ecosystems.