Senior Manager, After-Sales Experience & Digital Programs
AutoNation
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Benefits offered by this job
Job summary
AutoNation is seeking a Senior Manager, After-Sales Programs, to lead a high-impact team at our Fort Lauderdale headquarters. The role drives adoption of CEP and Digital Service Experience tools, while piloting customer experience initiatives nationwide and partnering with OEMs to maximize leads and service revenue.
You will manage pilots, align with Northstar initiatives, and collaborate across IT and operations to enhance the service journey for both new and used vehicles.
Qualifications
- Bachelor's degree preferred with 5+ years in automotive After-Sales or tech sales.
- Strong analytical capabilities and cross-team collaboration experience.
- Experience coordinating with IT and external partners in automotive tech.
Responsibilities
- Hire, lead, and develop a team, setting goals and coaching for performance.
- Oversee After-Sales digital tools like CEP and Digital Service Experience tools.
- Plan and launch customer experience tools nationally (Digital Check-In, MPI, Texting, etc).
- Partner with Connected Vehicle teams to activate OEM leads.
- Improve appointment conversion using digital scheduling tools.
- Oversee pilots tied to Northstar transformation initiatives.
Skills
Education
Tools
Job description
AutoNation is seeking a Senior Manager, After-Sales Programs, to lead a high-impact team at our Fort Lauderdale headquarters. The role drives adoption of CEP and Digital Service Experience tools, while piloting customer experience initiatives nationwide and partnering with OEMs to maximize leads and service revenue.
You will manage pilots, align with Northstar initiatives, and collaborate across IT and operations to enhance the service journey for both new and used vehicles.
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