Senior Manager, Account Management

Western Union; New York (NY); Hybrid; USD 123,000 - 165,000; Full time

Job summary

Western Union is seeking a Senior Manager, Client Account Management in the United States to lead a team managing strategic consumer-to-business payments clients and partners. You will translate business priorities into account plans, drive service standards and operating rhythms, and coordinate with product, operations, and sales to ensure successful delivery.

You will guide strategy, governance, and performance analytics, manage escalations, and partner with senior stakeholders to grow client

Qualifications

• 7+ years of client account management and leadership experience.
• 5+ years in strategic account planning; client relationship management; executive reviews; analytics; negotiations; governance and cadence design; presentations.
• 5+ years of financial and commercial analysis; go-to-market planning; product implementation and launch readiness.
• Experience working with CRM and reporting tools.

Responsibilities

• Lead strategic client account management and executive engagement for priority clients and partners, renewals, negotiations and expansion opportunities.
• Coach and develop the Client Account Management team with clear goals, performance measures, and development plans.
• Drive client delivery, onboarding, product rollout, service delivery, and issue resolution across cross-functional teams.
• Design and improve the account management operating model, processes, governance, and health metrics.
• Lead go-to-market readiness for strategic client growth; coordinate cross-functional teams and client-facing materials.

Skills

Client account management

Strategic partnerships

People leadership

Commercial operations

Executive business reviews

Analytics

Education

Bachelor's degree

Tools

CRM tools

Reporting tools

Job description

JR0132073

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Important Note

Candidates must be authorized to work in the United States on a full-time basis; visa sponsorship is not available for this role.

This position requires candidates to be based in NYC or Atlanta or willing to relocate to one of these locations, with an expectation to work from the office at least three days per week.

Senior Manager, Client Account Management - Consumer to Business Payments

The Senior Manager, Client Account Management - Consumer to Business Payments leads and develops a team of Client Account Managers while serving as relationship owner for strategic consumer-to-business payments clients and partners. The role translates business priorities into account plans, operating rhythms, and service standards that strengthen retention, profitable growth, partner satisfaction, and execution quality. This leader uses client and performance insights to identify risks and opportunities, coordinates cross-functional delivery, and makes independent decisions within established business parameters. The position is accountable for team performance, talent development, resource planning, and continuous improvement of the client account management operating model.

Roles And Responsibilities

• Lead strategic client account management. Develop and execute account plans and executive engagement strategies for priority clients and partners. Build trusted senior-level relationships, understand business objectives, oversee renewals and negotiations in partnership with internal stakeholders, identify expansion opportunities, and support sustainable client value and revenue growth.
• Lead, coach, and develop the Client Account Management team. Set clear priorities, goals, performance measures, and development plans; delegate decision-making appropriately; provide timely coaching and feedback; recognize performance; address gaps; and build an accountable, inclusive, customer-focused team.
• Drive client delivery, implementation, and issue resolution. Coordinate product, operations, technology, legal, sales, and marketing partners to support onboarding, product rollout, service delivery, and resolution of complex client matters. Maintain transparency on commitments, risks, dependencies, and outcomes.
• Establish and continuously improve the account management operating model. Design and maintain processes, playbooks, governance, service standards, client health measures, reporting, and operating cadences that improve consistency, scalability, knowledge management, and visibility into performance and risk.
• Lead go-to-market readiness for strategic client growth opportunities. Align cross-functional teams on value propositions, commercial approach, implementation readiness, launch plans, and client-facing materials; monitor results and adjust plans based on performance insights and client feedback.

Basic Qualifications

• 7+years of relevant experience in client account management, strategic partnerships, commercial operations, including people leadership experience
• 5+ years of experience with strategic account planning; client relationship management; executive business reviews; client health and performance analytics; commercial negotiations and contract renewals; governance and operating cadence design; presentation development.
• 5+ years of experience with financial and commercial analysis; go-to-market planning; product implementation and launch readiness
• Experience working with CRM and reporting tools.

Preferred

• Bachelor’s degree in business, finance, marketing, management, or a related field, or equivalent relevant experience.
• Working knowledge of payments, financial services, or fintech is preferred

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is well positioned to become the world’s most accessible financial services company—transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

WORKPLACE OPTION

HYBRID -

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our custom

Benefits

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. https://careers.westernunion.com/global-benefits/. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States Specific Benefits Include

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off
• Parental Leave
• Global Adoption Assistance
• 401K Plan

Salary

The base salary range is $123,000 – $165,000.00 per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.”

Estimated Job Posting End Date

10-19-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.