Senior Manager Account Management

EssilorLuxottica Group; Mason (OH); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive bonus and/or commission

Comprehensive total rewards package

Job summary

EssilorLuxottica EyeMed is seeking a Senior Manager of Account Management for its SMB team. The role leads 8-10 Account Managers, maintains high client retention, and partners with brokers and HR benefit managers to grow business nationwide.

The position emphasizes executive presence, strategic leadership, and a track record of delivering results in health insurance account management. Strong communication and cross-functional collaboration are essential.

Qualifications

• 7+ years industry related field.
• Experience in the health insurance field with exposure to group benefits.
• Executive presence and proven leadership in Commercial roles.

Responsibilities

• Maintain book of business retention >95% and drive client satisfaction.
• Manage broker and HR benefit manager relationships to grow retention and new business.
• Lead a team of 8-10 Account Management professionals across a multi-million dollar portfolio.
• Collaborate with sales to facilitate new business growth and cross-sell opportunities.

Skills

Account Management

Sales

Leadership

Communication

MS Office

Education

Master’s Degree

Tools

MS Office Suite

Job description

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At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

JOB DESCRIPTION

GENERAL FUNCTION

The Sr. Manager of Account Management manages a Small & Mid-Market (SMB) account management team. Exceeds/maintains a high level of client retention and satisfaction while providing excellent client service to our clients and brokers. Engages brokers in the health insurance companies across the country. The Sr. Manager of Account Management is part of the SMB Leadership team.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures high level book of business retention >95%.
• Maintains relationships at the broker and HR benefit manager level leading to retention, account growth and new business.
• Manages multi-million dollar book of business for companies ranging from 10-2,000 employees.
• Grows book of business.
• Leverages internal relationships to quickly resolve client requests.
• Introduces innovative products and programs to brokers/clients to maintain high renewal levels.
• Supports entire Account Management team to ensure team success.
• Directly manages a team of 8-10 reports.
• Supports Account Management goals by sharing ideas, encouraging individual career strategies and education.
• Serves as a liaison for all issues requiring internal support.
• Collaborates with EyeMed SMB direct sales force to facilitate new business growth.

BASIC QUALIFICATIONS

• 7+ years industry related field
• Demonstrated/proven success in Account Management or Sales role
• Experience in the health insurance field with exposure to group benefits
• Strong written and verbal communication skills
• Executive presence
• Strong proven leadership, coaching & team development
• Proven results and accomplishments in Commercial based roles
• Proficient in MS Office Suite of products

PREFERRED QUALIFICATIONS

• Master’s Degree
• 5+ years in sales and/or account management
• Previous experience leading a Sales or Account Management team with large geographic territory

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.