Senior Management Systems Analyst - Customer Tech & Ops

City of Seattle; Seattle (WA); On-site; USD 161,121,000 - 187,799,000; Full time

Benefits offered by this job

Benefits package

Emergency Response Program

Job summary

Seattle City Light is seeking a Senior Management Systems Analyst to support customer-facing technologies within the Customer Technologies group. The role reports to the CIS Operations Manager and collaborates with teams across Seattle City Light, SPU, and IT.

Responsibilities include system design, business requirement documentation, leading end-user groups, training, and implementing system enhancements. A 3-year experience and a Bachelor's degree are required.

Qualifications

• Three years of experience in systems, operations, procedures, research or analysis and a Bachelor's degree in business or public administration, finance, computer science or a related field (or equivalent background).
• Specialized knowledge with utility business processes and customer portals (USW).
• Experience with SQL, CCB & MSCS; strong communication, organization and analytical skills.

Responsibilities

• Perform system design and development of large, complex technology projects.
• Identify, document and communicate business needs to stakeholders.
• Develop work plans and goals based on departmental objectives.
• Lead end user groups in design, development, implementation and modification of systems.
• Create procedures and train end users on new system functionality.
• Assess policy changes’ impact on processes and configurations.
• Configure, test and implement business system solutions.
• Provide support to resolve issues and answer questions.

Skills

Utility knowledge

SQL

Communication skills

Analytical thinking

Team collaboration

Education

Bachelor's degree

Tools

CCB

MSCS

Oracle CCB

Job description

Seattle City Light is seeking a Senior Management Systems Analyst to support customer-facing technologies within the Customer Technologies group. The role reports to the CIS Operations Manager and collaborates with teams across Seattle City Light, SPU, and IT.

Responsibilities include system design, business requirement documentation, leading end-user groups, training, and implementing system enhancements. A 3-year experience and a Bachelor's degree are required.