Advanced Customer Support Analyst II

Wasson Enterprise; United States; On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401k Matching

Paid Time Off

Education Reimbursement

Job summary

GHX is seeking a Customer Support Analyst Level II to serve as a primary contact for customers, resolving questions about the GHX Internet B2B exchange system and growth products. The role emphasizes strong troubleshooting, CRM use, and collaboration with multiple teams to deliver reliable, high-quality support.

The ideal candidate will have a BS/BA in a relevant field or equivalent experience, plus capable self-learning and flexible hours (early MT shifts, some on-call weekends/holidays).

Qualifications

• BS/BA in computer systems or related field, or equivalent certification, or 1+ year customer support experience.
• Fast-paced, collaborative environment with a professional demeanor.
• Ability to self-direct and proactively engage where opportunities for improvement and challenges present themselves.

Responsibilities

• Serve as primary contact for customers via phone, email, and portal to resolve issues.
• Collaborate with teams to deliver timely customer solutions.
• Use Salesforce to record and research customer information and issues.
• Utilize Knowledge Base to provide immediate resolutions.
• Contribute to Knowledge Base with new issues and fixes.
• Escalate unresolved issues to appropriate peers.
• Provide guidance to CSA-I analysts as needed.
• Collaborate with peers to ensure timely resolutions.

Skills

Communication skills

Troubleshooting

Organization

Customer service

IS concepts

Self-learning

Education

Bachelor's degree

Tools

Salesforce

Job description

GHX is seeking a Customer Support Analyst Level II to serve as a primary contact for customers, resolving questions about the GHX Internet B2B exchange system and growth products. The role emphasizes strong troubleshooting, CRM use, and collaboration with multiple teams to deliver reliable, high-quality support.

The ideal candidate will have a BS/BA in a relevant field or equivalent experience, plus capable self-learning and flexible hours (early MT shifts, some on-call weekends/holidays).