Senior Maintenance Manager – Luxury Multifamily Ops

Thompson Thrift; Westfield (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits

Flexible schedule

Wellness programs

Job summary

Thompson Thrift is seeking a Maintenance Manager for a Class A multifamily community in Westfield, Indiana. You will lead daily maintenance operations, supervise a service team, and coordinate with management, vendors, and on-site staff to ensure the property remains in peak condition and compliant with safety standards.

The role emphasizes preventative maintenance, timely service delivery, and occupancy goals, with hands-on leadership and a focus on resident satisfaction and asset preservation.

Qualifications

• Strong technical knowledge of plumbing, electrical, HVAC, and general maintenance systems.
• Ability to lead and guide a team through hands-on support, clear direction, and accountability.
• Experience managing maintenance operations, budgets, and vendor relationships.
• Strong problem-solving and organizational skills.
• Excellent communication and customer service abilities.
• Detail-oriented with a proactive approach to maintenance planning.

Responsibilities

• Lead, coach, and support maintenance technicians to ensure high-quality work, accountability, and timely completion of task.
• Oversee and actively participate in daily maintenance operations, including service requests, preventative maintenance, and apartment make-readies
• Ensure service requests are completed within established timelines, prioritizing urgent issues and maintaining accurate documentation of completion
• Manage the apartment turn process to support efficient make-ready timelines, reduce vacancy downtime, and protect revenue performance
• Execute and maintain a preventative maintenance program, including regular inspections of building systems, equipment, and common areas
• Conduct routine inspections of occupied and vacant units to proactively identify maintenance needs, mitigate risk, and maintain asset quality
• Monitor maintenance workflows, service delivery, and team productivity to support operational efficiency and consistent performance outcomes
• Support maintenance budget management by monitoring expenses, controlling inventory, and promoting cost-effective operations
• Partner with community management to ensure a high level of resident service, timely resolution of maintenance concerns, and support of retention efforts
• Ensure compliance with safety standards, OSHA regulations, Fair Housing requirements, and company policies
• Maintain accurate records of maintenance activities, equipment repairs, and capital components
• Coordinate with vendors and contractors, including obtaining bids, overseeing work, and ensuring quality, timeliness, and cost control
• Support emergency response efforts and ensure appropriate on-call coverage for urgent maintenance needs

Skills

Plumbing

Electrical

HVAC

Maintenance

Team leadership

Budget management

Vendor management

Problem solving

Organizational skills

Communication

Customer service

Detail oriented

Maintenance planning

Education

High school diploma or GED

Equivalent experience considered

EPA certification

CPO certification

HVAC certification

Tools

N/A

Job description

Thompson Thrift is seeking a Maintenance Manager for a Class A multifamily community in Westfield, Indiana. You will lead daily maintenance operations, supervise a service team, and coordinate with management, vendors, and on-site staff to ensure the property remains in peak condition and compliant with safety standards.

The role emphasizes preventative maintenance, timely service delivery, and occupancy goals, with hands-on leadership and a focus on resident satisfaction and asset preservation.