Senior Mainframe Support Engineer – Customer Success

Broadcom Inc.; Illinois; On-site; USD 88,300 - 141,300; Full time

Benefits offered by this job

401(K) with matching

Employee Stock Purchase Program

Paid vacation time

Paid family leave

Paid sick leave

Medical, dental, vision plans

Job summary

Broadcom Inc. is seeking a skilled Technical Support Engineer to join our Mainframe Software Division in Illinois. This role is vital for providing comprehensive omni-channel support and ensuring customer success with Broadcom solutions. Candidates should have 8+ years of experience, strong communication skills, and foundational technical expertise.

The position includes responsibilities such as mentoring team members, leading business improvement projects, and analyzing customer data to troubleshoot complex issues. We offer a competitive package with maximum annual salary up to $141,300.

Qualifications

• Proven proficiency with Broadcom or comparable competitor solutions.
• Legal right to work in the US.
• Demonstrated strong communication skills.

Responsibilities

• Provide complex omni-channel support for customers.
• Mentor others in workload balancing and skills.
• Conduct projects to improve business/products/customer experience.
• Act as subject-matter expert for specific product components.
• Analyze customer data to troubleshoot and resolve issues.

Skills

Proven customer service

Strong written communication skills

Technical and team leadership abilities

Knowledge of z/OS

Knowledge of Unix

Knowledge of ACF2

Knowledge of SMP/E

Broadcom product certifications

Education

Bachelor’s degree and 8+ years of related experience

Master’s degree and 6+ years of related experience

Job description

Broadcom Inc. is seeking a skilled Technical Support Engineer to join our Mainframe Software Division in Illinois. This role is vital for providing comprehensive omni-channel support and ensuring customer success with Broadcom solutions. Candidates should have 8+ years of experience, strong communication skills, and foundational technical expertise.

The position includes responsibilities such as mentoring team members, leading business improvement projects, and analyzing customer data to troubleshoot complex issues. We offer a competitive package with maximum annual salary up to $141,300.