Senior M365 Engineer

Integrated IT Group; Twinsburg (OH); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Integrated IT Group is seeking a Microsoft 365/Azure Migration Specialist to architect and execute migrations, build modern endpoint management, and guide customers through hybrid cloud implementations.

The role emphasizes strong client-facing communication, collaboration across multi-disciplinary teams, and occasional on-site work in Northeast Ohio, with most tasks performed remotely.

Qualifications

• Degree in Computer Science, Information Technology, or equivalent MSP experience.
• 4+ years of experience with Azure IaaS, hybrid infrastructure, and the Microsoft Cloud stack.
• Preferred certifications: MD-102, MS-900, AZ-104, AZ-305.
• Strong communication and customer service for client-facing engagements.

Responsibilities

• Plan and execute migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).
• Design and maintain end-to-end endpoint management using Windows Autopilot and Intune.
• Manage hybrid identities with Entra ID and conditional access basics.
• Lead pre-migration assessments, mailbox sizing, permissions audits, and DNS analysis.
• Document runbooks, cutover plans, and post-migration validation steps.
• Communicate with end users during cutovers with clear status updates.
• Lead discovery sessions, scoping, and technical architecture planning.
• Develop detailed Statements of Work, migration plans, and project timelines.
• Consult with clients on Microsoft licensing optimization.

Skills

Client-facing communication

Project coordination

Consulting mindset

Technical leadership

Education

Bachelor's degree in CS/IT or MSP experience

Tools

Windows Server

Exchange Online

Microsoft Intune

Entra ID

Teams

SharePoint Online

DNS

Job description

Integrated IT Group is a comprehensive provider of managed, shared, and stand‑alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.

This role requires deep technical expertise in Microsoft 365/Azure combined with strong consulting skills to ensure our clients' infrastructure is secure, scalable, and fully optimized. The responsibilities include but are not limited to architecting and developing migration plans, creatively building solutions that are technically sound, performing engineering tasks for the delivery of solutions and migrations, developing documentation for the handoff to support, and serving as a point of escalation for Microsoft 365 related efforts. As a large portion of this role is client‑facing, superior interpersonal communication and customer service skills are a must. The qualified individual will possess the ability to multi‑task effectively while leading multi‑thread project efforts and the aptitude to work both independently and collaboratively while generating a high‑quality work product. While a majority of work can be performed remotely, occasional onsite visits to our clients located in Northeast Ohio may be required.

Essential Functions

• Plan and execute client migrations to Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) from on‑prem and legacy environments
• Design and maintain end‑to‑end modern endpoint management, leveraging Windows Autopilot and Microsoft Intune for comprehensive MDM/MAM device configuration, compliance enforcement, and application lifecycle deployment across all endpoints
• Manage hybrid identities using EntraID, including provisioning and conditional access baseline setups
• Use migration tools such as BitTitan, AvePoint, and Azure Migrate
• Perform pre‑migration assessments, including mailbox sizing, permissions audits, and DNS analysis
• Monitor migration projects, troubleshoot errors, and resolve escalation issues from cloud engineers
• Document migration runbooks, cutover plans, and post‑migration validation steps
• Communicate with end users and clients during cutovers, providing clear status updates and instructions
• Perform MX record cutovers, complete DNS updates, and troubleshoot email routing configurations
• Lead post‑migration tasks, including license assignment and policy application
• Handle complex long‑term focused projects involving multiple disciplines and business units
• Standardize migration runbooks, cutover plans, and post‑migration validations steps
• Serve as the final internal escalation point for the NOC team, taking escalation calls from on‑call engineers outside of business hours as needed
• Mentor Cloud Services Engineers and the NOC team
• Evaluate, understand, and recommend cloud partner level requirements and certifications to leadership
• Lead client‑facing discovery sessions, scoping efforts, and technical architecture planning
• Design customized, cost‑effective Microsoft Cloud and hybrid solutions aligned with client business goals
• Develop detailed Statements of Work, migrations plans, and project timelines
• Consult with clients on Microsoft licensing optimization

Qualifications

• Education: Degree in Computer Science, Information Technology, or equivalent hands‑on MSP experience
• Experience: 4+ years of experience dedicated to Azure IaaS, hybrid infrastructure setups, and the broader Microsoft Cloud stack
• Preferred certifications: MD-102, MS‑900, AZ‑104, AZ‑305
• Technical Proficiencies: Strong understanding of Windows Server, Exchange Online, Intune, Entra ID, Teams, SharePoint Online, DNS, and networking principles
• Soft Skills: Superior communication and customer service skills required for client‑facing consultations and end‑user support
• Environment Suitability: Prior MSP or IT consulting experience strongly preferred; proven ability to manage multiple concurrent projects autonomously

Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.