Senior Luxury Travel Operations Lead

Wagner Bespoke Travel; Santa Monica (CA); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Luxury retreats

Tech stipend

Travel perks

Job summary

Wagner Bespoke Travel in Santa Monica seeks a Lead Operations Coordinator to own complex trips end-to-end and raise team performance. You will work closely with the Founder and Operations Director, handling high-stakes itineraries and building repeatable systems.

The role evolves toward formal leadership as the firm grows, with on-call support and supplier relationship management. You will mentor coordinators, ensure flawless execution, and contribute to capacity planning and tooling decisions

Qualifications

• 5+ years of operations, travel, or hospitality experience; mentoring or training others is a strong plus.
• Owned complex, time-sensitive logistics end-to-end with a track record of flawless execution.
• Systems thinker who documents, standardizes, and improves messy processes.
• Lead by doing and maintain high personal standards.
• Ambition to grow into people leadership and earn it through performance.

Responsibilities

• Own our most demanding, high-stakes trips end-to-end and act as escalation point when issues arise.
• Mentor and coach coordinators, sharing expertise and modeling standards.
• Review trip flows to catch issues and ensure itineraries, quotes, and communications meet standards.
• Serve as a senior point of contact for suppliers (hotels GMs, DMCs) and negotiate on behalf of clients.
• Own weekend on-call coverage and emergency protocols to support clients without burning out the team.
• Collaborate with Founder and Operations Director on capacity planning, hiring, tooling decisions.

Skills

Operations management

Logistics coordination

Client communication

Mentorship

Systems thinking

Tools

AXUS

Excel

Google Suite

Job description

Wagner Bespoke Travel in Santa Monica seeks a Lead Operations Coordinator to own complex trips end-to-end and raise team performance. You will work closely with the Founder and Operations Director, handling high-stakes itineraries and building repeatable systems.

The role evolves toward formal leadership as the firm grows, with on-call support and supplier relationship management. You will mentor coordinators, ensure flawless execution, and contribute to capacity planning and tooling decisions