Senior Luxury Retail Sales Support

Tapestry, Inc.; Castle Rock (CO); On-site; USD 20,664 - 29,962; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 K

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Support Associate to enhance store efficiency and customer service in a luxury retail setting. The role focuses on greeting clients, providing personalized assistance, operating the POS, and maintaining inventory and merchandising standards.

Responsibilities include customer engagement, stock organization, shipment processing, and adherence to loss prevention policies. Strong English communication and a fashion-awareness background are preferred.

Qualifications

• 1+ years of retail experience, preferably in a luxury retail service environment.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie-talkie, read price sheets.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Retail experience

Communication

Multitasking

English proficiency

Tools

POS systems

Mobile POS

Walkie-talkie

Job description

Tapestry, Inc. is seeking a Sales Support Associate to enhance store efficiency and customer service in a luxury retail setting. The role focuses on greeting clients, providing personalized assistance, operating the POS, and maintaining inventory and merchandising standards.

Responsibilities include customer engagement, stock organization, shipment processing, and adherence to loss prevention policies. Strong English communication and a fashion-awareness background are preferred.