Luxury Sales Support Specialist

Tapestry, Inc.; Livermore (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Support Associate for a luxury retail environment in Livermore, CA. You will welcome clients, assist with purchases at the cash wrap, and help maintain a pristine sales floor. The role emphasizes brand representation and customer service excellence.

Responsibilities include processing shipments, stocking, merchandising, and providing a seamless checkout experience while adhering to store policies and loss prevention guidelines.

Qualifications

• 1+ year retail experience preferred in luxury environment.
• Knowledge of fashion trends and market competition.
• Ability to use cash registers, basic computer skills, iPad and laptop.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced setting.
• Excellent communication and customer service skills.
• Strong English proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information where allowed.
• Receive, process, and organize shipments and transfers; report discrepancies; maintain stockroom cleanliness.
• Manage stock levels, replenish floor, and update visual merchandising.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Attention to detail

Cash handling

POS systems

Tools

POS systems

iPad usage

Walkie talkie

Job description

Tapestry, Inc. is seeking a Sales Support Associate for a luxury retail environment in Livermore, CA. You will welcome clients, assist with purchases at the cash wrap, and help maintain a pristine sales floor. The role emphasizes brand representation and customer service excellence.

Responsibilities include processing shipments, stocking, merchandising, and providing a seamless checkout experience while adhering to store policies and loss prevention guidelines.