Senior Luxury Events Lead: Client Relations & Revenue

Hyatt Centric; Nashville (TN); Presencial; USD 75.000 - 110.000; Jornada completa

Descripción de la vacante

Hyatt Centric Nashville is seeking a Senior Event Planning Manager in Sales & Marketing to liaise between meeting planners and hotel staff. You will manage sales agreements, detail F&B and A/V needs, and oversee room blocks and billing for contracted events.

The role emphasizes delivering flawless event execution, upselling opportunities, and maintaining strong relationships with clients and colleagues to drive hotel revenue.

Formación

• Minimum of three years sales or events management experience in a lifestyle/luxury hotel.
• Strong leadership, interpersonal, and client relationship-building skills.
• Excellent organizational skills with strong attention to detail.
• Proficiency in Envision strongly preferred.
• Solid judgement & decision-making skills.
• Highly resourceful team-player.
• Ability to organize and prioritize deadline-driven tasks.
• High level of proficiency in Microsoft Office applications including Outlook, Word, Excel.
• Experience in Opera, a strong plus.

Responsabilidades

• Establish and build long lasting relationships with clients.
• Come to work with a positive upbeat attitude.
• Maintain positive working relationship with colleagues and guests.
• Mutual respect with anyone you come into contact with.
• Support hotel and departmental initiatives.
• Assist to achieve total hotel financial results.
• Upsell and generate additional revenue at every opportunity.
• Forecasting accuracy anticipating any increases or decreases.
• Ensure all groups have proper billing on file and are approved prior to groups arrival.
• Produce an accurate bill for all groups with minimal post group bill adjustments
• Update ongoing Envision comments during the planning and post event phase as well as all future booking comments
• Execute all contracts terms and concessions outlined in signed sales agreement
• Adhere to POE due back dates as indicated in the contract
• Space management – assist with releasing space in a timely manner to maximize space and revenue
• Provide detailed information to hotel operations in advance of group’s arrival
• Provide detailed GDR’s for client review in a timely manner
• Communication – all changes, details and information accurately communicated to all departments in a timely manner, using the systems we will implement and have in place - change log and 24 Hour change email
• Strive for excellence in service and HySat Medallia results
• Be fully engaged and committed to being your BEST both inside and outside of work

Conocimientos

Sales/events experience

Leadership

Client relationships

Organizational skills

Envision

Decision making

Team player

Time management

MS Office suite

Opera experience

Herramientas

Opera PMS

Envision

Descripción del empleo

Hyatt Centric Nashville is seeking a Senior Event Planning Manager in Sales & Marketing to liaise between meeting planners and hotel staff. You will manage sales agreements, detail F&B and A/V needs, and oversee room blocks and billing for contracted events.

The role emphasizes delivering flawless event execution, upselling opportunities, and maintaining strong relationships with clients and colleagues to drive hotel revenue.