Senior Luxury Client Advisor

Creations Fine Jewelers; Napa (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Creations Fine Jewelers in Napa, CA seeks a Senior Luxury Client Advisor to cultivate a premier client book and deliver elevated service for engagements, anniversaries and milestones.

You will manage high‑value client relationships, drive sales, and create new business through referrals and events while maintaining exceptional store presentation and brand partnership relationships.

Qualifications

• 3+ years of demonstrated success in fine jewelry or luxury sales.
• Measurable history of meeting or exceeding sales goals.
• Proven ability to develop a client book and generate referrals.
• Experience proactively developing new client relationships.

Responsibilities

• Build and grow a portfolio of high‑value clients with ongoing engagement.
• Deliver a highly personalized luxury selling experience and meet sales goals.
• Identify prospective clients beyond store traffic and cultivate relationships.
• Represent Creations Fine Jewelers professionally inside and outside the store.

Skills

Clienteling

CRM systems

Relationship building

Sales objectives

Communication

Emotional intelligence

Organizational skills

Education

GIA certification

Tools

CRM software

Job description

Senior Luxury Client Advisor

Are you an exceptional luxury salesperson whose clients ask for you by name?

Creations Fine Jewelers is seeking an accomplished Senior Luxury Client Advisor who understands that exceptional luxury sales extend far beyond the transaction.

For more than 50 years, Creations Fine Jewelers has built its reputation on trust, personal relationships, exceptional jewelry and extraordinary service. We are looking for a polished, entrepreneurial sales professional who can continue that tradition while actively developing the next generation of Creations clients.

The ideal candidate has demonstrated success selling fine jewelry, watches, luxury goods or other high-value products and services. Most importantly, this individual knows how to build a client book, cultivate long-term relationships and create new business.

This is an opportunity for an experienced luxury sales professional who wants to become a trusted advisor to clients celebrating engagements, anniversaries, milestones and life’s most meaningful occasions.

What You’ll Do

Client Development & Clienteling

• Build, manage and continually grow a portfolio of high-value clients.
• Develop meaningful long-term relationships that generate repeat purchases, referrals and introductions.
• Proactively communicate with clients through personalized outreach, follow-ups, appointment setting and milestone reminders.
• Identify opportunities within the existing client base and consistently develop new client relationships.
• Generate new business through referrals, networking, community involvement, events and strategic prospecting.
• Maintain detailed client preferences, purchase history and future opportunities within our CRM.
• Create reasons for clients to return to Creations throughout their lives—not simply for their next purchase.

Luxury Sales

• Deliver a highly personalized, sophisticated and welcoming luxury experience.
• Consistently meet or exceed individual sales objectives.
• Confidently guide clients through significant purchases involving fine jewelry, diamonds, gemstones, watches and custom pieces.
• Develop a deep understanding of each client’s personal style, lifestyle, relationships and important milestones.
• Use storytelling and product expertise to create an emotional connection between the client and the jewelry.
• Demonstrate discretion, integrity and professionalism when working with high-net-worth clientele.

Business Development

• Actively identify and cultivate prospective clients rather than relying solely on store traffic.
• Develop referral relationships and community connections throughout Napa Valley and the greater Bay Area.
• Participate in private events, trunk shows and client experiences designed to deepen existing relationships and acquire new clients.
• Create and execute individual strategies for developing new business.

Store & Brand Experience

• Maintain exceptional presentation and merchandising standards.
• Assist with custom orders, special requests and repairs with meticulous attention to detail.
• Develop productive relationships with designers, vendors and brand partners.
• Represent Creations Fine Jewelers professionally both inside and outside the store.

What We’re Looking For

• 3+ years of demonstrated success in fine jewelry, watches, luxury goods or another high-touch/high-value sales environment.
• A measurable history of meeting or exceeding significant sales goals.
• Proven ability to develop a client book and generate repeat and referral business.
• Demonstrated success acquiring new clients through proactive outreach and relationship development.
• Excellent communication, emotional intelligence and interpersonal skills.
• Sophisticated, confident and comfortable working with discerning clientele.
• Highly organized with exceptional follow-through.
• Experience using CRM/clienteling systems and maintaining detailed client information.
• Strong knowledge of diamonds, gemstones, precious metals and fine jewelry preferred.
• GIA or other relevant industry education is highly valued.