Fine Jewelry Client Advisor

Polacheck's Jewelers; Topanga (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Bonus structure

Ongoing professional development

Job summary

Polacheck's Jewelers in Topanga is seeking a Client Advisor who will serve as the face of the brand, providing exceptional service and building long-lasting client relationships. Required qualifications include prior experience in jewelry or luxury retail, proficiency with CRMs, and strong sales acumen. The role offers a competitive base salary along with a bonus structure and opportunities for professional development and career growth.

Qualifications

• Prior background in fine jewelry, watches, or luxury retail is mandatory.
• Proven track record managing client data and meeting performance metrics.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and assist clients with tailored recommendations.
• Maintain expertise across the brand portfolio.
• Meet and exceed individual sales targets.
• Cultivate long-term client relationships.
• Keep client information current and accurate in the CRM system.

Skills

Jewelry & Watch Industry Experience

CRM Proficiency

Sales Acumen

Interpersonal Skills

Attention to Detail

Job description

Job Requirements

Jewelry & Watch Industry Experience — Prior background in fine jewelry, watches, or luxury goods retail is mandatory.

CRM Proficiency — Demonstrated ability to maintain accurate client records, execute outreach programs, and meet client management KPIs within a CRM platform is mandatory.

About the Role

As a Client Advisor at Polacheck's Jewelers, you are the face of our brand — building lasting client relationships through exceptional service, deep product knowledge, and proactive engagement.

Key Responsibilities

• Client Engagement: Greet and assist clients, providing tailored recommendations based on individual preferences and needs.
• Product Knowledge: Maintain deep expertise across our brand portfolio, including brand heritage and storytelling.
• Sales Achievement: Consistently meet and exceed individual sales targets while contributing to overall store goals.
• Relationship Building: Cultivate long‑term client relationships that drive repeat business and referrals.
• CRM & KPIs (Required): Keep client information current and accurate, complete all required trainings on time, and meet or exceed outreach and follow‑up metrics in the CRM system.
• Visual Merchandising: Help maintain an inviting, on‑brand store environment.
• Inventory Management: Assist with stock management and inventory counts to ensure the floor is well‑stocked.
• Team Collaboration: Contribute to a cohesive, supportive team culture.
• Mystery Shop: Achieve a minimum score of 85% on mystery shop evaluations.

Qualifications

• Jewelry/Watch or Luxury Retail Experience — Required: Prior background in fine jewelry, watches, or luxury retail is mandatory. Hospitality experience may be considered alongside demonstrated jewelry or watch knowledge.
• CRM Experience — Required: Proven track record managing client data, executing outreach campaigns, and meeting CRM‑based performance metrics.
• Communication: Excellent verbal and written skills with the ability to connect authentically with diverse clientele.
• Sales Acumen: Demonstrated history of achieving and exceeding sales goals through consultative selling and compelling storytelling.
• Interpersonal Skills: Natural ability to build rapport and earn client trust.
• Attention to Detail: Highly organized with a keen eye for accuracy.

Additional Requirements

• Flexible availability including weekends and holidays.
• Genuine passion for fine jewelry, watches, and current industry trends.

What We Offer

• Competitive base salary plus bonus structure.
• Ongoing professional development and clear paths for career growth.