Senior Long Term Care Investigator

Company 19 - John Hancock Life Insurance Company (U.S.A.); New York (NY); Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife/John Hancock seeks a Senior Investigator to independently plan and conduct complex long-term care investigations, including oversight of third-party surveillance vendors. You will develop investigative plans, review documents, interview involved parties, and produce well-written reports for management and requesters.

In this role you will travel on short notice, maintain up-to-date knowledge of investigative techniques and regulatory changes, and present findings and recommendations for

Qualifications

• Bachelor’s degree preferably in Criminal Justice or related field; graduate work a plus.
• Five or more years of experience in the investigation profession and/or financial services.
• Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA).

Responsibilities

• Complete high-quality, complex long-term care investigations.
• Develop and execute a thorough investigative plan.
• Obtain and review internal/external documents to support investigative activity and findings.
• Conduct interviews of insureds, caregivers, and other involved parties.
• Manage third party vendor(s) conducting long-term care surveillance activities.
• Regularly communicates findings and investigation status to Requesters.
• Produce well-written reports that are accurate, concise, and objective.
• Present case findings and recommendations for further action to department management and Requesters.
• Effectively utilizes internal case management systems to keep department management updated and to plan / prioritize concurrent assignments.
• Adheres to departmental, company and regulatory timelines, policies, and requirements.
• When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as required.
• Ability to travel on short notice and responds to urgent long term care claim investigations
• Maintains knowledge of advanced investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
• Maintains and continuously expands network of professional contacts
• Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations

Skills

Computer skills

Written and verbal communication

Analytical skills

Interviewing skills

Multitasking / organization

Presentation skills

Foreign language

Education

Bachelor's in Criminal Justice

Tools

Microsoft Office

Job description

The Senior Investigator independently plans and conducts complex long-term care investigations and oversees investigative activities performed by third party surveillance vendors.

Key Responsibilities:

• Successfully completes high-quality, complex long term care claims investigations
• Independently develops and executes a thorough investigative plan
• Obtains and reviews internal / external documents to support investigative activity and findings
• Conducts interviews of insureds, caregivers, and other involved parties
• Manages third party vendor(s) conducting long term care surveillance activities
• Regularly communicates findings and investigation status to Requesters
• Produces well-written reports that are accurate, concise, and objective
• Present case findings and recommendations for further action to department management and Requesters
• Effectively utilizes internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
• Adheres to departmental, company and regulatory timelines, policies, and requirements
• When applicable, prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as required
• Ability to travel on short notice and responds to urgent long term care claim investigations
• Maintains knowledge of advanced investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
• Maintains and continuously expands network of professional contacts
• Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations

Required Qualifications:

• Bachelor’s degree preferably in Criminal Justice or related field required; graduate work a plus
• Five (5) or more years of experience in the investigation profession and/or financial services industry
• Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)

Skills / knowledge:

• Highly proficient in various computer applications (Microsoft products etc.)
• Advanced written and verbal communication skills
• Advanced analytical skills
• Advanced interviewing skills
• Ability to work in a dynamic environment
• Efficient and effective organizational skills
• Strong presentation skills
• Foreign language proficiency a plus

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Remote

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

USA, New Jersey - Full Time Remote Working Arrangement. Remote Salary range is expected to be between $92,475.00 USD - $160,290.00 USD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.